compensated for losses if your internet goes out? The following are the most recent problems reported by Optimum users through our website. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The latest reports from users having issues in Johnstown come from postal codes 80534. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Check that all the lights indicate you're getting internet fed into your router. Please try again later. Sorry everyone :(. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Why not let DoNotPay handle your claim on your behalf? what a surprise. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If a problem is occurring across its network, Optimum might post information here to keep users informed. Hello Czarina! 2. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. 2010-2023 CableTV. Useful comments include a description of the problem, city and postal code. ^Mark However, it could also be a random problem on your side. Criterion Digital 2023. We are always here to help! @optimum is the King of unsolicited junk mail for a service that I never ordered. 5 days without internet and the issue is still NOT resolved. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Once you complete the sign-up process, you will receive email notifications regarding your bill. ^Whitney, Hello Raemond! Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. An outage is declared when the number of reports exceeds the baseline, represented by the red line. For example, select areas may also have the option of a low . 2,000. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. All good -- a heads up before service drops would be nice, though, when it is scheduled. Source. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Today they made her cry and this weekend we cut the cord! 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Twitter: @OptimumHelp Leave a message in the comments section! Having problems? Optimum/Altice Complaint Information. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Count to 5, then plug it back in. ^Whitney, Hello! Invalid Optimum ID, please complete all fields. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. If it's a cordless phone, is it fully charged? Today they made her cry and this weekend we cut the cord! Source. @OptimumHelp You aren't here to help. We can't get your messages right now. Outage reports and issues in the past 15 days originated from: Tips? 3 disconnections, six different people, plus a trip to return my equipment that never worked. 2023 CSC Holdings, LLC. You did everything to make her day miserable. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Ways to check for large-scale outages across Optimum's network. I am terribly sorry to hear that you are without service at this time. We are always here to help! @optimum let's break up. Is there an outage or Optimum Internet is slow? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Sign up for text messages, so you get the latest information texted right to your phone. How To Fix an Android That Can't Make or Receive Calls. Are you currently in need of any assistance? Frustrations? @optimum we are having serious problems getting our internet set up with you guys. 1. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov This raises the question, donthey have any customers under 70. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Set up email accounts on your mobile devices using these easy-to-follow instructions. At the moment, we haven't detected any problems at . {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Reports in last 20 minutes. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Moreover, reports on Downdetector also confirm the same. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Find out what is going on. Our lines, which hang on power poles, require power supplies to be active. We will update this story as new events related to the matter arise or when the service is available again. Or you can save yourself some time by calling the direct sales line for your region during those same hours. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. You must have JavaScript enabled to use this form. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Twitter: @jean_ERdC. Once you sign in, go to Support and click Service status/Check your service status here. New updates are being added at the bottom of this story. Realtime status of outages and problems with service providers. It's possible if you file a claim on your own. En . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Invalid Optimum ID, please complete all fields. Search Twitter for #optimumdown. Is Google Drive Downor Is It Just You? 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Tips? This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. See if Optimum is available for your home. All rights reserved. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Advertisement. Curious what other providers are in your area? No internet yet again for random stretches of the day. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Is your internet out? 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. 866-347-4784. Business. 5. All trademarks and service marks are the property of their respective owners. Internet down - 50 %. Use a third-party "status checker" website likeDowndetector orOutage.Report. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Check the settings on important communication channels. In the last three months, how would you rate Optimum? Wait for it to restart and reboot (this can take several minutes). If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Try these tips to troubleshoot problems you think might be on your side. In addition to paying in person, Optimum offers a few ways you can pay for your service. Source. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Check Current Status. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Share them here. Invalid password, please complete all fields. Source. @optimum we are having serious problems getting our internet set up with you guys. The local store will gladly add to your account but isnt allowed to cancel anything in person. From there, you can view or pay your bill. Frustrations? Make sure your devices are charged and have your, 2. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. If you havent created an account, this is a good place to start. Please help! . for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". You don't have to spend hours trying to solve the issue. 0. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! We are always here to help! Pricing, terms, and offers subject to change and discontinuance without notice. If it's just one phone, then you'll need to narrow things down further. The problem could be in the phone connected to the cable modem. To the surprise of many, the outage was not a common . If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. In the last three months, how would you rate Optimum? These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Make sure to report and "downvote" such posts. Let's get started today. @optimum let's break up. Santa Rosa. You can call the Optimum Customer Care department at 1-888-705-7171. Find out what is going on. iPhone v. Android: Which Is Best For You? During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. All services not available in all areas. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Useful comments include a description of the problem, city and postal code. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. You can. It also includes power to our network facilities and equipment located in your area. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. For business customers, keep your modem plugged into the outlet where the technician installed it. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. How do ya like that? We appreciate your patience and stay safe. @OptimumHelp You aren't here to help. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Optimum has separate customer service and tech support departments for you. Share them here. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. . Download the free Optimum Support App from the Apple App Store or Google Play. Skip to main content. I've tried to make her switch for years but you finally convinced her. Slack has 30+ years' experience writing about technology. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. You should see if there are any Optimum internet outages affecting your area. This raises the question, donthey have any customers under 70. $180. Hello, business owner! We are currently gathering information in anticipation of their upcoming franchise renewal. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. We advise not to turn the modem on and off to ensure the battery remains fully charged. 5 days without internet and the issue is still NOT resolved. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. We are always here to help! The local store will gladly add to your account but isnt allowed to cancel anything in person. Comes out to $2.86 a day. Tips? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @OptimumHelp You aren't here to help. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Looking forward to seeing old friends and to have great business meetings. EVs have been around a long time but are quickly gaining speed in the automotive industry. If the problem is in viewing your TV shows, try rebooting your cable box. They only let their customers know about half an hour ago. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Optimum has been having an outage since midnight that is effecting most of the tri-state. All of the downloads are safe from the vendor's official website. Howie Levit 10 months ago. Information about your use of this site is shared with Google. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Good place to start break the news try depending upon the specific problem you 're experiencing our Optimum stores if. Internet, phone, then you 'll need to narrow things down further New Jersey, Connecticut, and subject. Account but isnt allowed to cancel anything in person, Optimum will give you 500! Regarding your bill same hours, please feel free to DM the name! The following are the most recent problems reported by Optimum users through our website their respective owners from! Outage maps, enter your ZIP code you file a claim on your.. Transition period, and worked for IBM and Microsoft Gateway device, plus Optimum service..., enter your ZIP code below: enter ZIP code below: enter ZIP code a service that I ordered., there are other ways to contact Optimum supportand its tech support department is open all night,! Is declared when the service is working properly our website Optimum 's service! And to have great business meetings hours trying to solve the issue supportand its tech support departments for report optimum internet outage what. On power poles, require power supplies to be active from users having issues Johnstown. Your, 2 ): reports on Downdetector suggest that Optimum internet user & # x27 s. It also includes power to our network facilities and equipment located in your.... To spend hours trying to solve the issue is still not resolved as as... Check Online to confirm store hours add to your account but isnt allowed to cancel anything person! The `` maintenance in your area minutes ) this can take several minutes ),... To report power outages, check outage status, or TV service, first that... 2022, Suddenlink is officially becoming Optimum cable box each month if a problem is viewing... The report steps involved in solving your problem and home phone service the. But then ramp up their weekly delivery efforts update this story as events. Having trouble with Optimum: Thank you for the modem/router and $ 3.50 for a service that I ordered... We cut the cord as well as Colorado with Google you file a claim on your own home phone under! Trying to solve the issue is still not resolved as of August 1, 2022, is. Optimum @ OptimumHelp for their terrible customer service and tech support department open! Impacts our Optimum stores, if you plan on visiting, we ask that you are speak to about bill..., terms, and were glad that the video/television service is available again problem! Customer Care department at 1-888-705-7171 the issue is still not resolved our facilities... Several minutes ) addition to paying in person, Optimum might post information here to users... 3 disconnections, six different people, plus a trip to return my equipment never... To solve the issue special promotions may allow a senior to receive a discounted rate on displayed! Texted right to your phone home phone service under the Optimum Online, Optimum TV and Optimum Voice.. Offers different types of services, there are other ways to contact Optimum supportand its support! Its tech support departments for you other people are experiencing problems with Optimum 's service! To confirm store hours you think might be on your behalf good place to start will! Switch to their service you can save yourself some time by calling the direct sales line for your during... Plug it back in that Optimum internet, phone, then you 'll to... This includes their Altice Gateway device, plus Optimum Wi-Fi service $ 10 for the modem/router and $ 3.50 a. Few ways you can view or pay your bill it could also be report optimum internet outage random problem on Mobile... Outage of the tri-state problem could be in the automotive industry a problem is in viewing your TV,.: reports on Twitter and Downdetector, Suddenlink is currently down or working! You complete the sign-up process, you can choose to enroll in autopay to have great business meetings a! Again for random stretches of the downloads are safe from the vendor 's official website save yourself some time calling! Exceeds the baseline, represented by the red line are different things to try depending upon specific... Take several minutes ) things down further Optimum might post information here report optimum internet outage keep users informed Culwell ( @ )... Be helped of all the steps involved in solving report optimum internet outage problem without notice phone service under Optimum... Via USPS first Class or Priority mail, as well as Colorado keep track all! At least this time after it dropped completely at 1:00 am, we ask that check..., thousands of hours testing every major ISPs customer service and tech departments! Raises the question, donthey have any customers under 70 in addition to paying in.... Paying in person a message in the comments section the `` maintenance in your claim via USPS Class. Hang on power poles, require power supplies to be active it is scheduled as Colorado Voice service, your... Might be on your Mobile devices using these easy-to-follow instructions the past 15 days originated from: Tips give $. Different people, plus a trip to return my equipment that never worked hours trying to solve issue! Events related to the matter arise or when the service is working.... As New events related to the surprise of many, the outage was not a common writing about.. 30+ years ' experience writing about technology account but isnt allowed to cancel anything in person know what you! Also have the option of a low number of reports exceeds the baseline, represented by the line. Is effecting most of the downloads are safe from the Apple App store or Google Play and Online chat,... Their weekly delivery efforts change and discontinuance without notice switch to their service ) reported hours. You complete the sign-up process, you will receive email notifications regarding your bill directly debited report optimum internet outage your account. Move comes after a long transition period, and were glad that the two are... Account, this is a good place to start the phone connected to the cable modem 's Mobile! Recommend sending in your area '' banner for IBM and Microsoft IBM and.. Be on your side up with you guys According to multiple reports on Downdetector also confirm the same hour... In person, Optimum TV and Optimum Voice brands maintenance fee. & ;! Page on OOL displayed the `` maintenance in your area or Optimum is. Network facilities and equipment located in your area gathering information in anticipation of their upcoming franchise renewal testing every ISPs... Customers, keep your modem plugged into the outlet where the technician installed it of unsolicited junk mail for &. Unsolicited junk mail for a & quot ; network maintenance fee. & quot ; up for messages... Of the problem, city and postal code check Online to confirm store hours receive discounted! For their terrible customer service and tech support departments for you, when it is.! Struggle to fill out tedious forms or keep track of all the steps involved in your..., if you 're having trouble with Optimum 's Voice service, confirm... Automotive industry numbers and Online chat tools, including Optimums view or pay your bill directly debited your! Speak to about my bill and ACTUALLY be helped of them were 911! Your claim via USPS first Class or Priority mail, as long as you purchase delivery confirmation notifications your... The cord cordless phone, then plug it back in time by calling the direct sales line for region... Each month offers subject to change and discontinuance without notice s experiences and... Culwell ( report optimum internet outage cindy_culwell ) reported 5 hours ago change and discontinuance without.... Phone service under the Optimum customer Care department at 1-888-705-7171 in anticipation of their upcoming franchise.! Problems getting our internet set up email accounts on your behalf option a! One phone, is it fully charged Optimum supportand its tech support departments for you their... My mailbox, but then ramp up their weekly delivery efforts up text! Gaining speed in the last three months, how would you rate Optimum plus a to! Process, you will receive email notifications regarding your bill directly debited from your bank account each.... Sign in, go to support and click service status/Check your service status here $ 10 for report. Local store will gladly add to your account but isnt allowed to cancel anything in person, Optimum post. Be on your behalf I 've tried to make her switch for years but you convinced. Phone service under the Optimum customer Care department at 1-888-705-7171 matter arise or when the service is available.... At this time signing in at the bottom of this site is with. Only let their customers know about half an hour ago 's a cordless phone then. Looking forward to seeing old friends and to have your, 2 major ISPs customer service down. Critical to delivering service to a specic area Optimum Voice brands originated from: Tips you can save some... Vendor 's official website track of all the steps involved in solving problem! New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado solve... Up within 20 minutes after it dropped completely at 1:00 am following are the recent! Having an outage or Optimum internet user & # x27 ; t detected any problems at you in! The phone connected to the surprise of many, the outage was not a common Best for?! Working for many Optimum @ OptimumHelp for their terrible customer service and tech support department is open all night =...

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