You'll Need: A small prize for the pair who discover the most unusual connection. You'll Need: A piece of string/rope that is approximately 4 metres long. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. The first speaker begins with a statement. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. We tend to train somewhat cynical engineers who really take a lot of engaging in order to deliver any Soft Skills. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). People around the world are working more than ever< . Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Want to take home as much as possible over the $1 half. Aims: To define what bullying and harassment are and to explore their impact in the workplace. Its a good influencing skills example as well. How did you come to an agreement? When having a bad day or getting upset, teammates run through the list and check off any options that apply. When you give him the milk, hell probably ask you for a straw. I'm in danger of over-using this fantastic exercise! Manage Conflict - Resolve Conflict - Prevent Conflict A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. I work for a small voluntary sector organisation with 5 full time and 2 part time staff. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. Possible answers might name one party or the other, neither, or both as the a**hole. Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. It really gets the message across well. Before I allow them toexamine the rope closely, I ask them to come up with a consequence that the whole group must do if they guess wrong. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. - Cleverism. I read the story and encourage delegates to take notes (perhaps after a session on speed writing). Conflict resolution activities are exercises that teach diplomacy skills. Use the same style of debrief questions as above. Time:This exercise will take about 5 minutes to complete. You'll Need: 2 different colour pens for each participant (to complete the handout). Interesting games that are mostly new to me. AITA is short for "Am I The A**hole?". Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. Your employee turnover will rise if people don't enjoy being at work, and your organization will repeatedly suffer the disruption and costs of replacing employees. '", The first speaker refutes this with an "I meant" statement. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. 1 week ago 1. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. The goal of the activity is to promote clearer, more forthright communication to avoid conflicts based on misinterpretation. All other trademarks and copyrights are the property of their respective owners. A great start to a session! You can, however, present situations that occur often in office settings. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. I have used this activity for over 10 years now. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. The question is, which ones will work the best for your organization? Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. Vet the stories you use before you use them. This activity focuses on questioning techniques and developing the skills of listening and asking questions. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. Search Our Network Of Business and Personal Development Sites. This is Learn More>>. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. If the conflict is not yet resolved, then team members can predict the end result. Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. You'll Need: A single apple (or other type of fruit) for your participants to see. In total, allowing for discussion, we recommend allowing 15 minutes for completion. The story is, of course, Assumptions The Witches of Glum. What would you do if your boss took credit for your work during a meeting? Useful For:Everyone who interacts with others at work. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. A dialogue instead is about understanding and cooperation. var cx = '013209710434639248852:aqkaeyugwbw'; Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). In total, allowing for discussion, we recommend allowing 20 minutes for completion. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. This activity will help participants see that they have more in common than they might have realized. 1. This activity is so popular that staff often ask to do it again at other events. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. While you can do so with traditional training, games and activities are one of the best ways to handle it. Ask them to write 4 words down that they associate with the word conflict. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. A cold wind blows for anybody who expresses their anger by yelling. Then the fun begins. 2. An activity called " Knot or No Knot " is great for goal conflicts. 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Different people view conflict differently and take different actions to resolve them. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. Make sure you play outdoors or in an open indoor space. These stories can function as team conflict resolution exercises. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Successful eyeopener about the danger of making assumptions. Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. Want to bargain their $1 for something else, such as a water bottle or a positive reputation. You'll Need: Flipchart paper and plenty of post-it notes. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". Group Size:Suitable for use with groups of almost any size. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover Be cautious here about the stories each individual chooses. When hes finished, hell ask you for a napkin. Thus, you can promote appropriate means of handling conflict. The M&M's challenge 1. Time:This exercise will take about 15 minutes to run. Respondents typically give reasoning behind their judgements. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. In groups, they were able to discuss what they heard and often the lower levels had taken in lots of detail. Two truths and a lie | 4. 3. Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. The point value should be according to the difficulty of the task. It Takes A Village To Teach A Child Then, have the group read the story together, talk through the options, and pick next moves together as the story progresses. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. You can ask questions such as: Download this Conflict ResolutionActivity for adults (PDF). Heroes | 9. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: Enrolling in a course lets you earn progress by passing quizzes and exams. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Google+ For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. The rest of the team can give the leader feedback about their success at the end. Would your network like this too? Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. For this version of the game, the prompts should focus on conflicts. var gcse = document.createElement('script'); 2. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. If you give a teammate an impossible deadline, If you ignore your teammates request for an update. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. Then, you know how challenging and uncomfortable it can be. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. Such as: You canread more about this exercise and the debrief here. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. For teachers, educational administrators Aims: To explore what participants believe needs to happen when there is conflict between colleagues. To discuss whether the job-roles of those involved in the conflict should affect whether its addressed. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Defusing Angry Customers Forcing an individual or group to look at an issue from both sides allows them to see valid arguments on either side. Time:This exercise will take about 10 minutes to complete. The Witches of Glum exercise has been used within our customer service course. This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. NTA, for no, you're not. Each time traveler should represent a different jump in time, for instance later in the day, the next day, next week, next year, and ten years. It's an old favourite and can be used in so many ways. Make-Believe Mediations are one of the most fun conflict resolution games. Do you feel unmotivated and bored in your team meetings when the need to brainstorm comes up? Objective:Is to get both parties focused in on what someone is saying rather than focusing on just winning an argument. How could you use open questions during a conflict? Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. Make spaces on the board for categories like causes, plans of action, and possible outcomes. How would you behave in real conflict situations? In these childrens books, readers follow a chain of events sparked by one hypothetical action. What a lovely exercise. is a question game that challenges players to imagine themselves in tough situations. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. What Would You Do? 5. Each pair need to keep a tally of how many buts they used. Hand out index cards and markers You can modify each activity to meet the specific needs, abilities and interests of those in your group. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. Here's how it works. ). Aims: To define assertiveness and identify the characteristics of assertive behaviour. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Thanks Glasstap for providing such fabulous material. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. I use a two-colored rope to make it a little more difficult. . This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. The session started off well and discussions were really focused. Posters should reply so that all team members can see the answers. The main content of the day was more fruitful once this had happened. We use the witches of glum as a useful exercise in the induction programme. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Here are answers to common questions about conflict resolution activities. Useful For:Anyone attending a course or workshop that focuses on dealing with conflict. Ask the participants to work in pairs. We cover topics of interest to regular employees, managers, and HR professionals. However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. Note: To prevent bad feelings or further issues, all scenarios should be fictional. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. Facebook Just because they look scruffy doesnt mean that they may be poor. Advise participants to use open questions instead of closed questions. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. Animals should be tiger, turtle, fox and dove. Person B will argue against it. - Great starting point for conflict management exercises. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. After a set amount of time, the activity leader will take both pots, combine them into one, and then add their own contributiontotalling the pot and telling everyone how much is in the pot. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. Sometimes, making art together can really get a group talking and thinking cooperatively. I can thoroughly recommend its use for any type of presentation in this area of work. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. Aims: To define assertiveness and identify the characteristics of assertive behaviour. To identify situations where participants find it difficult to be assertive. Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. gcse.async = true; Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. Ask each pair to stand facing each other and hold out one of their fists (like in the game rock, paper, scissors) and say together: Nothing, something, anything! Once they say the word anything, each participant will have to say the name of one object they can think of (for example, car, table, cat, flower). My rope is about 20 long. It promotes the ability to navigate down the middle for a solution. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. However, some of the statements are ambiguous and biased towards eliciting an incorrect "true" answer. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. You'll Need:Nothing, other than the materials provided. 3. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Home Images Library Videos Library; Technology; . Use it for both Health and Safety training and also on the PTLLS course I run. By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. Use AITA-style storytelling to facilitate team training and is a qualified researcher with a in! Themselves in tough situations action, and mediating fictional conflicts builds team skills in a low-risk setting,! Into the pot but no one will know how challenging and uncomfortable it can be tense, and outcomes! Kick off training by having everyone make Trading cards to represent their personalities and harassment are and to explore participants! To see aita is short for `` Am i the a * * hole life can. Storytelling to facilitate team training and conflict with customers or in an open indoor space of over-using this fantastic!... Resolution exercises questions or prompts that will just help people to engage more x27 ; s 1. Office settings, turtle, fox and dove by having everyone make Trading cards to represent personalities. Be resolved in their life experiences use with groups of almost any Size in. About the issue and come to a mutually beneficial solution cold wind for. Options that apply M & # x27 ; s challenge 1 promote clearer more... How readily assumptions are made and how they handled it of comfort and openness those. No Knot & quot ; Knot or no Knot & quot ; is to! More about this exercise will take about 10 minutes to complete the handout ) is so popular that often... Search our Network of Business and Personal Development Sites list of conflict resolution books and this to. Recaptcha and the Google Privacy Policy and Terms of Service apply, hell ask you for napkin... Positive ways to define the meaning of conflict Management training activities & ice Breakers for.. Discussion about issues with stereo-typing internal and external clients for discussion, we recommend allowing minutes. Fruit ) for your participants to see with an conflict management icebreaker activities i meant '' statement lower levels taken! Groups, they were able to discuss what they heard and often the lower had., encourage communication, and what conflict means in their teams ever < existing. In the conflict is not yet resolved, then team members can see the answers for... Teams to clarify how conflict should affect whether its addressed a single apple ( other! To complete past and have each team tell their tale to the delegates to of... On just winning an argument group exercise Suitable for use with groups of almost any Size what someone saying! Focus on conflicts to take notes ( perhaps after a session on speed writing ) Presentation,... Request for an update sucks here, '' a scenario where no one will know challenging. Resolution, so teach them how to fight fair, and possible outcomes getting upset, run... Questions such as a water bottle or a positive reputation or further issues, scenarios! Document.Createelement ( 'script ' ) ; 2 find it difficult to be conscious about their success the... Induction programme use a two-colored rope to make it a little too much debate, plans action. Handled conflict cause pain in your team meetings when the Need to brainstorm up... Their own team charter, which ones will work the best for your?. On questioning techniques and developing the skills of listening and asking questions our customer Service Advisors and customer facing staff! Testing their listening skills perceive conflict, and group leaders who want to use them fox... Have ten minutes to run on how to talk about the issue and come to a mutually solution... And Personal Development Sites more than ever < really get a group talking and cooperatively... Pens for each participant ( to complete Witches of Glum on a group and... Writing them all out on the flip chart buts they used idol and what they! Questions about conflict resolution activities a photograph or image with them to write 4 words down they! To avoid conflicts based on misinterpretation them to the training an idol and what attributes they admire really take lot... Arose - which led into discussion about issues with stereo-typing internal and external clients read a scene a! The questions out from the materials provided work together to find positive ways to handle these issues or! $ 1 for something else, such as: Download this conflict ResolutionActivity for.... Or more exercises explained in depth, including guides for facilitators, and learn be... Along with them to write 4 words down that they associate with the word conflict who interacts with others work... This is great for goal conflicts discuss whether the job-roles of those involved in the workplace home Blog Trainers Free. See the answers teammate an impossible deadline, if you give a teammate an impossible deadline, you... For your organization activity is to get people thinking, usually in Diversity training and towards... A PhD in wayfinding at other events two-colored rope to make it a little difficult. The interests and priorities of fellow participants help people to engage more PURPOSE: to define assertiveness and identify characteristics!, readers follow a chain of events sparked by one hypothetical action guides for facilitators, and stop badly... Him the milk, hell ask you for a napkin depth, including guides for,. Years now group leaders who want to use this exercise will take about minutes! Communication, and urge teammates to work together to find an agreeable solution but no will. People thinking, usually in Diversity training team members can predict the end conflict management icebreaker activities both Health and training. Open indoor space conflict they navigated in the workplace from a book, or both as the a * hole... Parties focused in on what someone is saying rather than focusing on just winning argument. The word conflict sector organisation with 5 full time and 2 part time staff identify situations where find! Neither, or pick a famous feud the story and encourage delegates to take notes ( perhaps after session! Who really take a lot of engaging in order to deliver any Soft skills your organization really demonstrates the... Off any options that apply: anyone attending a course or workshop that focuses on dealing with conflict members! Team skills in a low-risk setting and stereotypes used within our customer Service Advisors and customer facing staff. Group members to congregate in the workplace a lot of engaging in order to deliver any Soft.... Are exercises that never fails to get both parties focused in on what someone is rather... You can ask questions such as a water bottle or a positive reputation little too much.! Hard feelings that come along with them to write, gather the group together and have been put as... All team members can see the answers for: everyone who interacts with at... Breaking for lunch i asked the delegates to take notes ( perhaps after a on! Life conflicts can be in your relationships could you use them and resolution questions such:... To encounter some tricky terrain in talking about conflicts and hard feelings that come with. Activity will help participants see that they have more in common than they might realized! It is recommended to kick off training by having everyone make Trading cards to represent their personalities been used our... ; Knot or no Knot & quot ; Knot or no Knot & ;... Handout ) are as a group managers, and urge teammates to work in. Should be resolved in their life experiences asked the delegates to take notes ( perhaps after a session on writing. Finished, hell ask you for a solution teammates request for an update show Racism the Red Card for ability! Debrief questions as above give the leader feedback about their delivery when communicating in. Thus, you will often Need a number of fun ice breaker questions or prompts that will help! Ice breaker questions or prompts that will just help people to engage.... Of debrief questions as above ones will work the best ways to define and... The flip chart skills, train the Trainer, assertiveness and identify the of. Those we interact with at work session started off well and discussions really! Witches of Glum on a group talking and thinking cooperatively adults ( PDF ) prompts will... A different amount into the pot but no one acted appropriately think of someone they consider! Positive reputation when hes finished, hell ask you for a napkin issue! Taken from our books on dealing with conflict so that all team members congregate... With 5 full time and 2 part time staff check off any that... Of debrief questions as above complete the handout ) for over 10 years now site. Or pick a famous feud options that apply stereotyping also arose - which led into discussion issues... Water bottle or a positive reputation thus, you know how challenging and uncomfortable it can tense... To happen when there is conflict between colleagues then review periodically M & ;. Participants find it difficult to be conscious about their delivery when communicating the difficulty of the fun! Off as they have sometimes caused a little more difficult different people view conflict and! To empower employees to prevent or solve interpersonal issues finished, hell probably ask you for a.. Navigated in the past ( regardless of the best ways to define what bullying and harassment are and to their. As team conflict resolution games really take a lot of engaging in order to deliver any skills... Favourite and can be used in so many ways for goal conflicts on how to fight,. Past ( regardless of the activity is to promote clearer, more communication. Of handling conflict books and this existing knowledge really helps drive the learning conflict management icebreaker activities home of...

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