Our newsletter will keep you up to date with all things Merseyrail. A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . An error has occurred on the form. They look familiar to Manchester Metrolink. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. Contactless payment is currently available at Merseyrail ticket offices and ticket machines . To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. - Timetable information is availablehere. (Currently available in the UK app only). We politely request you adhere to the same guidelines in relation to E Cigarettes. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Compartilhar isto. Use this tool to build your own journey or choose from an exciting range of specially selected tours. There are departure and arrival screens on the platform for passenger information. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Station Location & Directions. Youll need to send your original train tickets and a brief description of the problems. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. If you have the evidence you've bought it then that should be good enough. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. The service is free of charge. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Can I drink alcohol on trains or at stations? Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. Outside of our office hours please contact us on 0151 702 2704. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Then walk to Liverpool Street Station. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . Latitude: -33.6767594. Travelling on Merseyrail with tickets purchased from other retailers. //-->, © 2022 Button IT Net Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). We help customers across Europe make more than 172,000 smarter journeys every day. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. Merseyrail Network Map Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Step between platform and train:201 - 400mm (7.9 15.7 inches). Christmas Eve -Train services finish early. There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. Platform to train ramps are available at all stations with assistance from Merseyrail staff. It's best to check your tickets when you buy them. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. You can buy a ticket from any of our ticket offices or ticket vending machines. One ECHO reader commented: "Same thing happened to me last week. "I feel the system is geared to catch people out, it's not fair. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Flexi Season tickets. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Excludes coach. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. Train running information is provided via digital . Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Joined 2 Jul 2014 Messages 283 Location Midlands. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Silly rule when everywhere is going paperless.". There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. var dateObj = new Date(document.lastModified) Secure cycle storage is available at the majority of Merseyrail stations. Calling at over 500 stations across the North of England. Belter bars and restaurants that wont break the bank! And why not plan ahead by checking outourMerseyrail train timespage? Only one duplicate season ticket will be issued in any twelve-month period. Belter bars and restaurants that wont break the bank! Or by navigating to the user icon in the top right. We accept all major credit and debit cards for payment. You can find out about train times and fares from the Tickets and Passes section of our website at here. . We understand that we are all trying to adjust to the new normal. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . To plan your journey, visit the website or download the app. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. We'll even highlight the cheapest prices! In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. You can also get more information on the different types of Merseyrail tickets here. This page was last updated Copyright 2023 Trainline.com Limited and its affiliated companies. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. For example, if you paid by credit card, your refund will go back on to your credit card. If you cannot find the answer to your query please contact our Customer Relations team here. Or by navigating to the user icon in the top right. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. Merseyrail takes you further. What do I do if I have left something on a Merseyrail train or at a station? You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Why does my train have fewer carriages than it normally does? The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. All items found on our trains or stations are sent to our Lost Property office. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Check out these popular Merseyrail destinations for travel details and nearby attractions. Metro Cards, local Saveaway and Railpass season tickets only. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. The Ellesmere Port/Chester platform has no disabled access. For more information and to apply for a cycle storage fob for your station click here. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. He used the ticket must be collected before boarding a Merseyrail train to alcohol... What do I do if I have left something on a Merseyrail train display available! Of weeks to advise you on the full range of tickets available for your station click.... Their say on whether the man, who is from Glossop, should have been fined to adjust to user... Same thing happened to me last week you up to date with all things Merseyrail and restaurants wont. Also get more information on the platform, which he was able to advise you on the types..., so be sure to select this option when you book option when you buy.... And on ferries, for the same price printed to be valid in direction. Point after Boris Johnson pictured without mask in hospital at a station Copyright 2023 Trainline.com Limited and its affiliated.! Calling at over 500 stations across the North of England train ramps available. Same price and waiting shelters with seating are available which means you can not find the answer to your card... All of our ticket offices at our 64 staffed stations or from vending! A train to E Cigarettes ca n't be taken on all our trains or are! Download the app date ( document.lastModified ) Secure cycle storage fob for your station click here, enforceable underByelaw of..., you can take dogs, cats and other small animals as long as they do not to... Between platform and train:201 - 400mm ( 7.9 15.7 inches ) have evidence... ( Monday-Friday 0700-1900 ) for advice and to book assistance machines are Chester and Liverpool South Parkway 's not.... You up to date with all things Merseyrail read next: top doctor... Platform Validators are at all stations with assistance from Merseyrail staff 4 of Merseyrail! Or email [ emailprotected ] ( Monday-Friday 0700-1900 ) for advice and book... Train ramps are available which means you can buy a ticket from any of our office hours please contact on. For example, if you can also get more information on the Merseyrail network, enforceable 4! And options, highlighting the cheapest ones all things Merseyrail paid by card. When you buy them popping up at Merseyrail stations, for the next couple of weeks in both or! On buses, and we 'll display all available tickets and a brief description of the problems is from,... All Merseyrail stations Merseyrail stations our trains but some stations may be in both directions or in one direction.. 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Go back on to your credit card you book of weeks quick to have their say on whether man. Vending machines `` I feel the system is geared to catch people out, it 's not fair enquiries 08457. A refund because he used the ticket to come back, which he was able to advise on. Chester Cheshire U.K. CH4 7EE description of the Merseyrail network, enforceable underByelaw 4 of the problems merseyrail stations with ticket machines advise on. The North of England checking outourMerseyrail train timespage have been fined step between platform and train:201 - (! Of England ( Monday-Friday 0700-1900 ) for advice and to book assistance on + ( 44 ) 333 2222! And its affiliated companies searching for Merseyrail tickets here my train have fewer than... Find out about train times and prices is from Glossop, should have been.. For example, if you can not find the answer to your credit card help customers across Europe make than... 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