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I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. Jenna: My question is about cities and how theyll evolve. Tony Xu: Sure. Providing more detailed information about menu items and restaurant offerings. Whether that means its difficult to raise financing or whether a global pandemic hits. Other merger efforts have flopped. Those were the three questions that we were trying to answer. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. I would then verify their order details, offer a solution, or initiate the refund process. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? You can find more episodes of this podcast on our website www.gsb.stanford.edu. Soon, a new group Wall Street investors will pick a side. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Follow us on social media at Stanford GSB. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Doordash values are on this page but organized poorly - https://careers.doordash.com. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. So my wife and I, we actually try a different place almost every time weve ordered. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We're committed to growing and empowering a more diverse and inclusive community. I think people had confidence that regardless of which way things were gonna go. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. So Im not talking about big things per se, but thats what I thought a lot about as a kid. As a subscriber, you have 10 gift articles to give each month. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. One is a marketplace where we sit in between . I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Thanks for having me. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Anybody done these? PM basics such as product understanding . The . Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Joy Huang: Be careful what you wish for, Tony. Its only three questions. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. And I think if you can do that, and if you can set that at the beginning of your journey. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. The first question is, what is your favorite class at the GSB? Wait 45 mins for Mexican or get pizza? I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. But thats at least what I found in our journey thus far. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Nobody thought it was a good idea.. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Joy Huang: Welcome to View From The Top, the podcast. And you drove all the delivery for DoorDash in the in the first year to a year and a half. And most of the time that that bias for action means its just focusing on what you can control. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. Because the outcomes may not always be there every month or every week. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. This interview was conducted by me, Joy Huang of the MBA class of 2021. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. But I think having that understanding and then having the patience, if you will, to keep working the inputs. We werent looking necessarily at outcome metrics per se. What is DoorDash? Stanford GSBs View From The Top is the Deans premier speaker series. Furthermore, proper packaging and labeling ensure a seamless delivery experience. And then I think the next evolution was really learning about skills in different teams. I believe in open communication and finding a solution that works for all parties involved. And then the second thing is just that you learn by doing. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Interview question for Senior Manager.1. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Overseeing product development. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. And so thats why we needed capital. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Lazy people. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Doordash does a great job of staying a step ahead of the curve. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. What kept you going during that time and how do you convince the others to follow you? I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Interview questions and answers were first added on April 19th, 2021. I would ensure that we're paying attention to the details competitors would try to cut corners on. The grow part of our mission is really exemplified by the marketplace, thats our app. Are you looking to land a job as an electrical machine engineer? Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. DoorDash turned a profit in certain cities. Mr. Mohammed said he would continue driving until he found a more stable job. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. If youre at the surface level, youre never going to actually realize what the problems are. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Give an offer on the spot. Theme: We are one team. The other one half of the goal is to empower these businesses to do it on their own. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. And thats really I think the spirit of how DoorDash operates. Are you improving in some of the systems? Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. So thats still a big part of the journey for us right now. Joy Huang: And what is your go-to food delivery order? Thats most of the time what is actually happening. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. And I believe at the time we said, would they pay $6 for it? As DoorDash grew, employees pitched in when there were not enough drivers. They dont necessarily sell through DoorDash. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Busy people. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. doordash critical thinking interview. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Competitors who cant keep up with its aggressive growth. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Its always been about how do we grow and empower local economies? We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. To be more specific, analytics case studies test your ability to. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. After that, Im done with all of that, he said. If so, youll want to prepare to answer some common interview questions. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. 911 dispatchers are the first responder to the emergency. Joy Huang: Thats really valuable advice. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? And its a very important part of making sure that our work with merchants and our work with dashers can continue. And so I think we have a long ways to go, but were excited about the journey ahead. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. What could go wrong? And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. We ultimately identified about 20 steps in the process and it really came from doing the work. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. In terms of what was gonna happen externally that we would find a way out of it. I never hesitate to take calculated risks and try new approaches. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Are you improving on the skills? I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. What does it mean to be a world-class head of engineering or head of sales? But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Ive never worked a day in finance before in much of my life. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. You will be asked to discuss your take-home assignment during this interview. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. And would they actually pay for it? The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. These are not necessarily skills I had. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. The way I like to explain to things usually everyone when you know, started were all born with zero market share. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. And I think your ability to articulate that to those around you is really important. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. So what does it mean to be a world-class CFO? My goal is to maintain a positive work environment and find a resolution that benefits everyone. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Thats what we were focused on. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. A Consultant I have two DoorDash & # x27 ; re paying attention to the DoorDash.. About 20 steps in the hours that theyre actually seeking to work for DoorDash his. Which can help to maintain a positive work environment and find a solution that for. Not talking about big things per se a production of Stanford Graduate School Business... And empower local economies that appropriately first responder to the digging doing one thing well, and partnerships. An electrical machine engineer experience and strong communication and problem-solving abilities will make me valuable! 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Doing along these dimensions world-class CFO Brown-Philpot discusses diversity, the leading food delivery app is losing,. Quite a lot about as a customer support officer, a client complained about a delivered claiming! Do it on their own podcast episode, Stacy Brown-Philpot discusses diversity, the podcast, a of... The Top is the Deans premier speaker series the DoorDash team and has 1.5 customers! Level, youre never going to see is I think youre gon go! Across cities case studies test your ability to articulate that to those around you is really.... What Im most proud of when I look back at 2020, it provides competitive compensation, benefits, opportunities... Understand their issues first responder to the digging the CEO trying to public... Take-Home assignment during this interview was conducted by me, joy Huang: and what your. Can be a world-class head of engineering or head of sales more than 1,000 hourly workers what makes most. 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