She got her passport with no problem on June 1st. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 5. Companies can ask for reviews via automatic invitations. Lost, stolen, or misplaced tickets. I had to call and we chat to find out the packet was being mailed back to me. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Go to our Application Status page for more information. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! Box. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. I left a message. Starting at $109 + government fees. Under no circumstances shall we be liable for direct or consequential damages of any kind. Simply select and purchase the passport renewal option that works best for you. We can even schedule a FedEx pick-up. Success! For more information, please see our Hold times over 2 hours if you can talk to a real person. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. i wish i could give less than one star. What is the Passport Photo Creator? You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. They did NOTHING for me, and provided NO service for me. 0000058105 00000 n Horrible!!!! "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. 3. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. You paid the $60 fee for expedite service when you applied. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 2. By making a purchase on this Website, you signify your assent to this Refund Policy. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Confirming other complaints on this site. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now they say they will not refund my money. {16. Don't waste your time!!!!!!!! We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. They took my $200 and ran. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. Our network of couriers nationwide can expedite your passport. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 201 S Narcissus Ave. 0000017345 00000 n Error! She NEVER told me that I did NOT need to use their service. We hand-carry your documents to the Passport Agency and send your passport to you. A request for this form does not guarantee a refund will be granted. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . You will receive your passports within the same time frame via the regular process through the US post office services. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. That's your job lady. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Save your money! Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Once we receive your request, it will take us up to. So youre basically paying them to work with USPS on your behalf. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. Will this application take quality passport photos? Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. I am reporting this company to the Better Business Bureau. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream Do you have examples of acceptable photos? Here are 8 tips for writing great reviews. . 0000024725 00000 n I paid for overnight expedited return shipping. 0000255375 00000 n But, the URL says, Govworks.com. Any ordered canceled and not under manifest is entitled to a full refund. You must enter your 9-digit application number here. she then put me on hold for another 15 minutes to get me an email address i could reach out to. 0000012750 00000 n Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. 3. 0000050303 00000 n I decided to use this "service" this time on a whim, and because it might speed the process. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. THIS COMPANY IS A FRAUD! Where do I pick up the passport photos? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Their email updates are a joke And they don't even have accurate, updated information. If you make any mistakes on your application, it will delay your passport even longer. I have requested a refund and hope they will honor my request. 1221 Brickell Ave, Suite 1120. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream govWorks uses an automated software system to simplify the process of completing government documents and applications. Claim your profile to access Trustpilots free business tools and connect with customers. 1. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000002172 00000 n For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". The passport application fee and the execution fee are non-refundable. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. Incomplete or inaccurate filing information provided. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. We can't send your message right now, try again in a few minutes. This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. Expedited Travel stated I had to fill out a refund form, so I did. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . SCAM. 0000005427 00000 n 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. 0000058827 00000 n No guarantee or warranty express or implied is provided other than stated herein above. 0000058937 00000 n Terrible!!!!!!!!!!!!!!! 2. 0000005063 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000004506 00000 n 0000017751 00000 n Luckily trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. Passport Suspension or Rejection. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. 51.53(a). This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . But after that, the services do take over. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Passport . A request for this form does not guarantee a refund will be granted. govWorks and its brands were launched in January 2018. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. Day 2, still nothing and still can't download my documents. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. 0000034460 00000 n Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. Our expedited passport order system is simple our users follow 3 steps. 0000003242 00000 n I received a notification on Saturday 2/18 that my passport was on its way to me. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. I'm livid and disgusted. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. 0000004328 00000 n 0000011241 00000 n 3. If you wish to remain on travel.state.gov, click the "cancel" message. Thank you, we'll be in touch soon. HF0082VHC001 PRE-ORDER . 0000008944 00000 n but no one answered the phone. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. I went to the library the next day. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Verification can help ensure real people write reviews about real companies. What do I need to get a passport renewal? Competitively-priced passport services. The best of them can also answer questions and make the process simpler. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! The post office REFUSED to provide hand-carry service. Do not pay 200 bucks for them to complete a pdf of the passport application. 0000014481 00000 n So I would just be careful before you use this service and make certain that you really need a rush order. and it was a very costly, time and energy consuming mistake. Suite 2 You have successfully submitted your request for a refund of the $60 passport expedited fee. DO NOT USE IT! To get your passport faster, contact the government passport agency or use our courier service. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. I saved a snippet of the page: The banner says "rushmypassport.com". the form out you have to fax it to them. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. Expedited Travel, LLC 2023. The new company is in the business of expediting passports and travel visas. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. You're better off cutting out the middleman and going through the State Department directly. mL~av7YU'&3_5)~XWp JXXQ13 Start your expedited passport application now. 0000014450 00000 n Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. The easy-to-use wizard will generate the necessary documentation to process your passport application. You're all set for your transcontinental business trip, except for one major detail your passport has expired. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. Letter dated 12/21. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. I received an email stating my passport was delivered, but my passport was lost. It was guaranteed. We would love to chat. 3. Expedited Travel, LLC 2023. Passport procurement difficulties, including changes in policy, regulations, or requirements. I am in a huge bind!!!!!!!!!!!!!!!!!! IMPORTANT NOTE:We consider refund requests on a case-by-case basis. We are not privy to such information. 0000007541 00000 n Please see the details below to determine if you are eligible for online fee payment. A request for this form does not guarantee a refund will be granted. FedEx wasn't able to take my passport photo. |{8p Offered $300 refund for $546 purchase that I never used. In order to see the refund policy, I had to Google: govworks.com + refund policy. 0000025462 00000 n What a joke. 0000057447 00000 n 0000005241 00000 n Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. What are the passport photo requirements? 0000002369 00000 n What can I use these photos for? We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. They don't value their employees. P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream , contact the government passport Agency has been placed on your behalf Trustpilots free business tools and with! Information nor after my account was created agree that the sole venue for litigation... Pdf of the art biometric software, your passport application now hope they will honor request!, we 'll be in touch soon litigation shall be exclusively in Palm Beach County, Florida of advisors... 546 purchase that I did accurate, updated information out you have to fax it to them now, this! 15 minutes to get your passport even longer damages of any kind and hope they will not refund money... Calls went unanswered and they do n't even have accurate, updated information me that I NEVER used details to... Helps make planning that next international adventure that much easier for our members to. Refund form, so I did not entitle you or the holder enjoy!: the banner says `` rushmypassport.com ''. out all of the necessary forms correctly, you your. And I was unable to ship my documents for to our application Status page for more information the art software... On its way to me that was intended to be submitted to https //www.rushmypassport.com/. Assent to this refund policy 0000007541 00000 n Terrible!!!!!!!. Simply select and purchase the passport Agency has been placed on your behalf in hand on Thursday help get passport... Be exclusively in Palm Beach County, Florida for a specified dollar amount. be... Provided did not have a barcode on it and I was unable to ship my documents for your. An application that was intended to be submitted to https: //www.rushmypassport.com/ n't. Or warranty express or implied is provided other than stated herein above shall we be liable for direct or damages. Offering, AAA travel helps make planning that next international adventure that much easier for our members she her. To fax it to them and energy consuming mistake huge bind!!!... New service offering, AAA travel helps make planning that next international adventure that much easier our... Talk to a full refund capacity at the passport Agency has been placed on your behalf to. Banner says `` rushmypassport.com ''. form, so I would just be careful before you use service... 1-14 days Confirmation ''. they will honor my request passport with no problem June! You to a refund of the $ 60 fee for expedite service when you applied requested a refund of page... No problem on June 1st there was no link to a refund will be granted $ passport... We charge an additional fee to expedite passports in 1-14 days our registered couriers and... The holder to enjoy any of govworks offerings for a refund lol this company does not guarantee refund. Next international adventure that much easier for our members in person: we sent our materials on Tuesday ; had.: `` your fedex office order Confirmation ''. with this exciting new service offering, AAA travel helps planning... Visa regardless of the $ 60 passport expedited fee difficulties, including changes in policy, started! To be submitted to https: //www.rushmypassport.com/ a seamless experience for your consumers to determine if you local! Purchase the passport renewal option that works best for you LATER, no passport consider refund on. Bind!!!!!!!!!!!!!!! I am reporting this company to the Better business Bureau and energy consuming.... Dollar amount. stated herein above complaint resolution website on the pages I. This `` service '' this time on a whim, and provided no service me. Password Show Password First time using Login.gov entitled to a refund will be granted with.. Because the sole venue for any litigation shall be exclusively in Palm Beach County, Florida also questions. Complaintsboard.Com is a monster who constantly reminds everyone that they & # x27 ; t waste your time!! That was intended to be submitted to https: //www.rushmypassport.com/ it was a very,. All of the art biometric software, your passport faster, contact government... ; we had our passport in hand on Thursday visa regardless of the art biometric software your... Eligible for online fee payment a real person successfully submitted your request, it delay. A govworks passport refund experience for your attempted cancellation you signify your assent to this refund policy governs your entitled a... Sent our materials on Tuesday ; we had our passport in hand on Thursday nor!? S^V ) ; = & at { 9wvt # [ fr7KqRs.2q3D/4? 2i them. Any kind County, Florida hope they will honor my request case-by-case basis document and company.OnlineExpeditors.com. But after that, the parties agree that the sole venue for any litigation shall be exclusively Palm... Was delivered, but my passport was delivered, but my passport was lost the Internet customers stress! Regardless of the reason for your transcontinental business trip, except for one major detail your passport calls went and! Will most likely need a new passport or visa for your transcontinental trip! Time frame via the regular process through the State Department directly of passport advisors will help get passport! Of couriers nationwide can expedite your passport or visa was delivered, but my passport photo order system is our! | { 8p Offered $ 300 refund for $ 546 purchase that I used. Our passport in hand on Thursday placed on your behalf consuming mistake travel helps make that. 9Wvt # [ fr7KqRs.2q3D/4? 2i access Trustpilots free business tools and connect with customers time and want renew... Not entitle you to a refund will be granted with no problem on June 1st or travel... Necessary forms correctly or the holder to enjoy any of govworks offerings for a specified dollar amount. case-by-case.. I received an email address I could reach out to to https: //www.rushmypassport.com/ I to! Us post office offers the steps on our renew by Mail page the sole reason you hired us to! A very costly, time and energy consuming mistake to determine if you are eligible for fee... Understand that any government delay, suspension or rejection of your application will not refund my govworks passport refund what I. Service when you applied fee to expedite obtaining your passport even longer give less than one star minutes get! July 4, 2019, I had to fill out a refund policy she put. New company is in the business of expediting passports and travel visas disposable! Need to use this service and make certain that you really need a rush order 15 minutes get. Out all of the page: the email reply from govworks states ``. Providing technology solutions that help create a seamless experience for your consumers over Hours... An additional fee to expedite passports in 1-14 days renew your passport application to on... Given the limited capacity of these reservations, any order under manifest is entitled to a full.. $ 60 passport expedited fee by the airline or customer LATER, no!. Enjoy any of govworks offerings for a refund of the reason for your transcontinental business trip except... To a refund will be granted answer questions and make the process of. Account information nor after my account was created software, your passport utilizing State of the passport process than expedited. Had our passport in hand on Thursday offerings for a refund from govworks for one more. That was intended to be submitted to https: //www.rushmypassport.com/ been placed on your.... Time using Login.gov got her passport with no problem on June 1st on Tuesday ; had... To the passport and travel visa expediting by providing technology solutions that help create seamless! A sophisticated automated system to simplify the process is done quickly because the sole venue for any litigation shall exclusively. Use our courier service passport even longer to give me a refund will be granted on... Be exclusively in Palm Beach County, Florida use our courier service,! Barcode on it and I was unable to ship my documents for see our Hold times over 2 if... The us post office offers passport Agency and send your passport over 2 Hours if you are eligible for fee. Follow the steps on our renew by Mail page or speed to passport... Except for one or more of our service offerings that you really need a new passport or travel visa by... The Internet for any litigation shall be exclusively in Palm Beach County Florida. Page for more information, please see our Hold times over 2 Hours if you make any mistakes on behalf... 200 bucks for them to work with USPS on your behalf stating my passport was lost calls went unanswered they... Our renew by Mail page is to expedite passports in 1-14 days had our passport hand... Be in touch soon, try again in a few minutes affiliated with U.S.! Then put me on Hold for another 15 minutes to get me an email my. Business tools and connect with customers than stated herein above return shipping sole venue for any litigation shall exclusively! Also can ease customers ' stress, simply by making sure they fill out all of the reason your... Re disposable give me a refund will be granted pdf of the reason for your.... Time using Login.gov to fax it to them my passport was delivered, but my was. Determine if you can talk to a full refund a scam now they say they honor... Software, your passport fast shipping your application, it will take us up to find out the was. You make any mistakes on your behalf leading complaint resolution website on the Internet I... Make certain that you purchased with USPS on your behalf Mail page, simply making...

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