We have sourced all Bikonit e-bike components from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. General:Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing): Carton damage requires visual inspection of contents of the unit. Please consult the warranty terms for deeper information on when a return is applicable. Olympicbreeze.com is committed to providing the best customer service in the industries we serve.. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required"). Motorized bicycles perfect for city travel. Stopping the bike is a set of 160mm mechanical disc brakes with a motor inhibitor included to cut power to the motor when you pull the brake levers. For optimal functionality and extension of maximum reliability. _________________________________________________________________. Exchanges We only replace items if they are defective or damaged. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Buy It Now. Improper maintenance, including follow-up maintenance, Damage or failed use due to accidents, misuse, neglect, or abuse. SIGN UP. Any and all implied warranties are excluded. This warranty will last the ENTIRE life of the bicycle! No returns after 30 days of receivingparts. If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock. Slacking or falling of chain or inappropriate functioning of shift under normal use. We will not replace any part deemed to be damaged by the user. To receive a refund or credit, items must be returned within15 days of original shipment date. PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. We offer two different options to extend the warranty period of your bicycle. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. We also recommend that the shipment is ensured. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Anything outside of the USA incurs additional shipping charges. This e-bike folded up to fit in a car boot. 3Battery warranty: All batteries come with a 2 years warranty (Battery cycle lifetime is 600~800 and depends on the environment). To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at Service@ewheelsdealers.com. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.comas there may be a simple fix for your problem. Proof of the original purchase may be required with any warranty request. Original receipt of purchase required. If youve done all of this and you still have not received your refund yet, please contact us atinfo@eunorau-ebike.com. )The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. 36V 10Ah. Atlas. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer. Warranty is only valid for original parts or goods from MBI Sport Inc. Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. Compare. Now $589.99. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Shipping charges included in the Purchase Price of the Merchandise are non-refundable. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. 4 on 3 reviews. If you havent received a refund yet, first check your bank account again. Frame are warranted to be free from defects in material or workmanship for entire life. This includes delivery to the customers residence outside/curbside to ground level. . We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. 4 Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 Next, contact your bank. The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. Please notify our Customer Service Department immediately after delivery if damage has occurred. Please do not ask us to claim less than the actual purchase amount. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. WARNING: Sustained riding above 20mph can damage the controller and voids the warranty. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. Haze Electric Bike Battery. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. We will also notify you of the approval or rejection of your refund. You must provide us with a receipt indicating that the wheel has been trued. If you decide to return the item you will need to have all the original packing materials. There is often some processing time before a refund is posted. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Limited WarrantyELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: All electric scooters: 30 days from the date of purchase, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase. It is your responsibility to check with your Customs office to see if your country permits the shipment of our items to your country. Shipping fees will be at the expense of the purchaser. Customer must pay shipping costs for any additional warranty parts. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAUs warehouses located in the U.S. We will finish the inspection within 5 days after receipt of the product. Freight damage claims are extremely time sensitive. Because of this, returned bikes cannot be sold again and are scrapped. If only partially damaged or short, accept it and note exceptions on the delivery receipt. This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable. A request for a return authorization is requiredprior to returning items. Brochure. By placing an order on our site you automatically agree to the following terms and conditions: Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. Refunds will be for 100% of the entire purchase price including the original shipping costs. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Pay as low as Discovery X5 Defiant Summit Discovery X7 Atlas ElectricByke.com is an authorized dealer for all of the brands on our website. We do not refund original shipping charges for goods that are refused for delivery at customs. This is the exclusive remedy. The battery will not charge unless it . When applicable, parts will be provided under warranty at no charge, but shipping to anyoffshore and/or international location will be the responsibility of the original purchaser. This will help determine shipping damage vs usage or disassembly damage. You will be responsible for paying for your own shipping costs for returning your item. Most states require helmets and protective equipment to be worn by certain age children. The warranty information can be found under Warranty tab on a product page. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Warranty applies to original bicycle purchaser. We will deduct all additional fees (original & return) resulting from refused international shipments from your refund. Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. 12 V Exide Vrla Bikerz Acid Lead Batteries 1,250. Since Juiced modified the case there is not a direct replacement, but one thought is that one of the cases may fit OK, sort of like how the Juiced wide batteries would still fit their narrow frames with a bit of overlap. Replacing batteries is easy and usually takes no tools. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. The original shipping charges are non-refundable. Orders cancelled after the item has shipped are subject to all standard return policies. Customer Reviews Based on 1 review Write a review 100% (1) 0% (0) 0% (0) 0% (0) 0% (0) K Kevin Lang Nice Job Once the returned item is received, a gift certificate will be mailed to you. Any additional warranty parts will require the customer to pay all shipping costs. We report the amount of the sale on the Customs form. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. Data Sheet. Take photos of any damage that is found and date the images when possible. item: DEFIANT-RF $1,295.00 $995.00 Discovery X5 Folding Electric Bike - . A phone number is required by the freight company so a delivery appointment can be made. Powered by lithium battery. Some prepaid cards, digital subscriptions or services, Consumable items such as food, drinks and batteries, Items that are missing accessories such as remote controls, cords and cables, Used vehicles cannot be returned for a refund, Damaged vehicles cannot be returned for a refund. Please consult the warranty terms for deeper information on when a return is applicable. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim. Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. Pendleton Somerby E-Bike Battery Silver (Pre 2019) (8) 300.00. TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.3. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. This extends your warranty out to 2 years and covers accidental damage. We will require pictures of the damaged parts in order to make replacements. IMPORTANT: If contents cannot be inspected immediately, notation on carriers paperwork must state: Carton damage, subject to inspection and list type of damage. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles. E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . How to change the tire on my Bolt Pro Electric Bike; How to change the tire on my Haze Electric Bike; Still can't find the info you need? After the driver signs, you sign also. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. PLEASE DO CHARGE YOUR BATTERY EVERY MONTH. It must also be in the original packaging. deliveries. The serial numbers can be found at the following locations depending on models: Our policy lasts 14 days. 12 Month (ONE YEAR) Battery Limited Warranty. All units shipped by freight (XB-504 and Cabo Cruiser) will incur a flat rate of $200 per unit additional shipping charger. are regarded as consumables. Extend your ride by picking up a spare battery. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Check to see if package has been opened. For example: two pallets. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. If youve done all of this and you still have not received your refund yet, please contact us at. The battery is on when the power button is illuminated. If you need to exchange it for the same item, send us an email at. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another item sooner. Please note that this can take up to 24 hours. Shipping: Free Shipping on E-bikes & Scooters! We ship via UPS and Fedex for most items, USPS for small parts and accessories, and freight for large items. 3.4 out of 5 stars (3.4) 5. NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. Failure to follow all directions or recommendations listed in the user manual. Original receipt of purchase required. If your cruising at max speed your range will go down significantly. We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.). 10 reasons to buy. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. We will not offer warranty service to second owners. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. Please always know and abide by your local laws pertaining to electric bikes. After 30 business days, the item will be disposed of or donated.Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Slideshow or swipe left/right if using a mobile device your returned item ride by picking up a battery... Rate of $ 200 per unit additional shipping charges for goods that are refused for at! Delivery receipt items if they are defective or damaged that are compromised due corrosion!, Colorado require pictures of the approval or rejection of your bicycle to be free defects... Damaged or short, accept it and note exceptions on the environment ) us at. ) battery warranty... 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