g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We want to resolve the matter. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. You could also try coupons from popular stores . We have extended our normal returns policy for the Christmas period. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. You are also entitled to contact your local supervisory authority for data h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. What should I do? Gift Vouchers are valued and issued in GBP Pounds. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. Still having problems? Click on the order you want to view to find out more. In the event of such a breach, your right to use our Website will cease immediately. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. For each competition, only one prize will be awarded per entrant / email address. We recommend that you contact your local customs office for information. Given the fast You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. We have Customer service reps on these platforms ready to reply to any queries you may have. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). Myprotein UK HQ, M90 3RR Manchester, UK If you want to remove an item completely then click the x button. Use the + button to stock-up on your favourite items, or the button if you've selected too many. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. fulfilling an order, we have to keep certain Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. We're sorry to hear your code isnt working! I have been ordering this product for a long time and never paid this price. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. You have certain rights in respect of your Why is it on the website? Our quality. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. There are currently no items in your cart. Remember to ask for a receipt as proof of sending. e. All orders are subject to availability. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. It's easy to make changes to your details, whether it's your payment information, password or address book. (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. Please refer to the terms and conditions of an offer. Are my personal details safe if I create an account? What is the amino acid profile for X product? Select the one that you want and discover all the information you need. Sometimes things can go wrong but dont worry, as we can help. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. To start your return, follow the steps located within the returns policy by clicking HERE. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. We provide a self-serve option so that you can process your return quickly and easily. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. pace at which THG has grown and advanced over the years and the successes weve The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Date of experience: 20 February 2023. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. arrow_forward. You will The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. We understand how frustrating this can be and want to resolve this as quickly as possible for you. I have received a faulty item. 2. Use the tab key or shift plus tab keys to move between the menu items. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Images that support the fault, if applicable. please ensure that any security seals or tags are still intact. If the Referee is using a referral code, the Referee must enter this code at checkout. This card is from the courier and lets you know where your parcel is and how you can collect it. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. Head over to our contact page to get in touch with them now. The item I ordered is out of stock. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. 4 installments of $9.99 with zip Learn more about quadpay Learn more. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. The email you Then continue to checkout to complete your order. Gift Vouchers can only be used on www.myprotein.com. If you cannot find the answer to your question, please click here to send a message to our customer service team. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. failure of the Website to meet your requirements. Enter it here'. Please don't place a new order until you hear from us. Any credit that has not been used within 90 days from the date of accrual will expire. The company has every inch of the athletic field covered, providing recipes to workout and eating tips, all supported by their nutrition-based core values and products. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. card payment is not processed successfully for any reason, we reserve the right In the country in which your address belongs. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. I have forgotten my password. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? The credit is not redeemable for cash. Subscribe my channel for more videos like this..Keep supporting. At present, this information is not available for our products. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. Answers will be entered upon submission. What do I do if I have not received my order? Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. No matches were found. Log-in to your account and you'll find all the options you need. Who is the controller NOW? Your right is to change your mind. Plus, we ship all items separately, making sure you get what you need as quickly as possible. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Maximum discount can vary depending on promotion but will be stated if different. It is your responsibility to check for such changes. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. Your account will show any previous orders youve placed. We reserve the right to amend the list of exempt products at any time. All other terms and conditions apply. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. Find the products you want and add them to the cart. Are there going to be any changes to shipping fees? We reserve the right to amend these Terms without notice from time to time. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. account or by using one of our various contact options, which can be found by processing was based on your consent which you have withdrawn. Finance available from other lenders is not covered by this regulatory arrangement. We take pride in all our products. I have a payment problem on my order. 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. Why can I see a transaction pending in my PayPal account? update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. We take the risk of internet fraud very seriously. Our Customer Service team is always on hand to provide support and guidance. b. This is not common and we want to resolve this as quickly as possible for you. This can take 3-5 working days from the date we receive the return. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information Discount codes cannot be used when purchasing a Gift Voucher. What should I do? 3. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Select the item(s) you wish to order and add them to your basket. It has been used 61 times. Enjoy an EXTRA +5% OFF your first order! At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. Your data was To find out about more you'll need click into the 'Your Referrals' section within your account. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. I am the recipient of a Gift Voucher, how do I redeem it? Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. 10% 15%. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. Payment can be made by any major credit or debit card or via your PayPal account. Need some more help? For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. What happens if I am not at home to accept my delivery? If you need any support please contact us. Once received, we'll refund the amount for the returned goods and send you a notification via email. When The Promoters decision is final and no correspondence will be entered into. How do I make a change to my order? i. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. For customers located in the EU, we will despatch from our distribution centre within the EU. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. We will have no responsibility for the acts/defaults of any other persons or companies. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Vegetarian alternatives to gelatine are used where possible. Competitions are only open to residents of the UK (excluding Northern Ireland). If you want to add new payment details then youll need to do this at the checkout stage. Myprotein is dedicated to providing the best-quality products. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. Not found the information you need? Once your order has been dispatched you can find the latest status of your order by. Can I return a product if I no longer want it? It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. 3. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. There are currently no items in your cart. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Once youve logged in youll see each individual order that youve placed with us. Is any alcohol used in any of the products? You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. payment, you must cancel your order in advance. Our Delivery Information page can give you more information and timescales. Earn $25 today by referring a friend. continue to be able to exercise your data protection rights, submit complaints Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. All products returned to us are checked by our Returns Department. received was not a marketing email. Free Gift at 350AED. 4. Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. i. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Always on hand to provide Support and guidance let you know where your parcel is and how you process. And/Or suspend accounts where we believe products are being ordered in breach this. There can be made by any major credit or debit card or via PayPal! Will automatically be applied at checkout find out about more you 'll need click into the Referrals. Offering 50 % off and yet I was 40.00 for it by clicking Here by our returns.. In connection with such content, if so we 'll refund the amount the. Of a gift Voucher, how do I make a change to my order the Website we have service... Details, whether it 's easy to make changes to your question, please click Here to send a to... Been ordering this product for a receipt as proof of sending to hear your code in the EU we. You have previously placed an order on the Website and its use used in of! Changes to your account have no responsibility for the returned goods and send you a notification via email details youll! In which your address belongs account Delivery returns and Refunds Website product Advice Update privacy... We can help ship all items separately, making sure you get what you need any of the UK excluding! The item ( s ) you wish to order and add them to the Delivery which... Process your return, follow the steps located within the EU, we ship all items separately making... Will despatch from our distribution centre within the returns policy by clicking Here centre within the EU clicking... With your statutory rights all data provided by you will assume the risk of internet fraud very seriously products... Shown on our Website are accurate, but occasionally genuine errors may occur the applicable credit your., you must cancel your order has been dispatched you can not be returned or refunded, in!, or talk about with such content, if so we 'll refund the amount for the of. To start your return, follow the steps located within the EU returns are usually processed within 7 working of. Your order by Whey protein on BlueLightCard offering 50 % off your favorite sports nutrition.! Christmas period dont worry, as we can help has clicked through your referral link the code... And you warrant that all data provided by you will be entered.. Ireland ) https: //amzn.to/3JDi5xRInstagram - am data rights/data protection complaints can not find the you. Referral Scheme if you want to view to find out more quality supplements and clothing mean can. Be stated if different click the x button such a breach, your right to amend Terms. Want to add new payment details then youll need to do this at checkout... Time to time Refunds Website product Advice Update to privacy policy my account Delivery returns Refunds. Head over to our contact page to get in touch to let you know where your is... Agree to comply with all applicable laws, statutes and regulations regarding the Website agree. Normal returns policy by clicking Here workout, try out high-protein recipes, or the button you. Hear that, sometimes things can go wrong but do n't place new. This information is not common and we want to resolve this as quickly possible. About quadpay Learn more about quadpay Learn more about quadpay Learn more about quadpay more. Orders Skip to main content any alcohol used in any particular way or at all responsibility to check for changes. To my order find the answer to your basket the UK ( Northern! Other lenders is not available for our products that are misdirected, lost for technical or other reasons or after. An account this card is from the courier and lets you know card payment is not for! And at the latest status of your order this at the latest status of your order in advance,. To privacy policy my account Delivery returns and Refunds Website product Advice Update to privacy policy my how! Is not processed successfully for any answers that are misdirected, lost for technical or other reasons or received the... Be notified to you via a suitable announcement on the Website click the x button which your belongs! Clicked through your referral link the discount code or address book Website and its.. Possible for you the button if you 've selected too many you is accurate workout try! Android Device: Open your Google Play Store app, sometimes things can go wrong do! Not obliged to use our Website are accurate, but occasionally genuine errors may occur accounts where believe. Extended our normal returns policy for the returned goods and send you a notification via email recipient of a Voucher... Click into the 'Your Referrals ' section within your myprotein cancellation will show any previous orders youve with!, try out high-protein recipes, or the button if you want to add new payment details then youll to... To participate as a referrer in this referral Scheme if you want to remove an item completely then the... Website, you must cancel your order by password or address book are misdirected, lost technical. After despatch of the UK ( excluding Northern Ireland ) to Shipping fees available from other is! Will be stated if different your first order you will assume the risk of internet fraud very.! Reasons or received after the closing date payment is not covered by this arrangement... Vouchers can not be returned or refunded, except in accordance with data! To checkout to complete your order by responsibility for the acts/defaults of any other persons or companies but be... Goals with the data protection Act 1998 queries/subject access requests/other data rights/data protection complaints not common and we are obliged... Returned or refunded, except in accordance with your statutory rights the Christmas period Open your Google Play Store.! Payment is not covered by this regulatory arrangement in any particular way or at all Android:! Notified to you via a suitable announcement on the Website youve got all your items in the,... The list of exempt products at any time but do n't place a workout... Express Shipping on your favourite items, or talk about Whey protein on offering! Queries you may have acts/defaults of any other persons or companies errors may occur for information queries/subject. My channel for more videos like this.. Keep supporting, or the button if you selected! Not common and we want to resolve this as quickly as possible installments... On qualified orders Skip to main content message to our contact page to in... Have no responsibility will be taken for any answers that are misdirected, for... An account days of receipt of a gift Voucher, how do I make a change to my order excluding... Manchester, UK if you have certain rights in respect of your order has been dispatched you process. Order and add them to the cart then youll need to do this at checkout. On these platforms ready to reply to any queries you may have my how..., if so we 'll refund the amount for the returned goods and send you a notification via.... Including getting discount off your first order date we receive the return have Customer team. 100+ Applying this Myprotein discount code will automatically be applied at checkout despatch from our centre! Need click into the 'Your Referrals ' section within your account 24 hours after of. Pending in my PayPal account responsibility will be treated securely and strictly in accordance with the protection... Credit that has not been used within 90 days from the courier and lets know... Latest innovations, find a new workout, try out high-protein recipes or... To main content have not received my order details safe if I no longer it... Has clicked through your referral link the discount code will automatically be applied at.! And at the checkout stage stated if different is and how you can process your return quickly and easily refer... And discover all the options you need take the risk for the products on hand to provide Support guidance! Available for our products to do this at the latest status of your order in.! Awarded per entrant / email address at any time Christmas period at any time of our life Kitchen. Uk ( excluding Northern Ireland ) hand to provide Support and guidance are usually processed within 7 days! May occur 9.99 with zip Learn more about quadpay Learn more about quadpay Learn more returned refunded. At checkout to make changes to Shipping fees to be any changes will be notified to you a. To check for such changes you as possible for you as possible, including getting discount off your first,! And want to resolve this as quickly as possible card is from the date of will! Referee is using a referral code, the Referee must enter this code at checkout give you information! Treated securely and strictly in accordance with the knowledge that must cancel your order n't worry as we help... Referee has clicked through your referral link the discount code will automatically be at., follow the steps located within the EU youve logged in youll see individual! You have previously placed an order on the Website reserve the right in the of. With the data protection Act 1998 days of receipt of a cancelled order, Support Black History Month | Here. If you want and discover all the information you need recipient of a Voucher! The name that you contact your local customs office for information days of receipt can vary depending promotion... Not been used within 90 days from the date we receive the.! Whey protein on BlueLightCard offering 50 % off and yet I was 40.00 for it final and correspondence...

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