However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. When you report antisocial behaviour to us, we will: If you have repeatedly reported ananti-social behaviourissue to us and we have not taken any action to resolve it, you can apply for the Community Trigger (ASB Case Review). Simple! Vehicles can only be parked in designated parking areas. If the problem affects other neighbours, involve them as well. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. View our cookie policy here. 1. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. | Read 81-100 Reviews out of 292 County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. It goes against our guidelines to offer incentives for reviews. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. View Sanctuary Housing Association complaints contact details. For example, take a photo of rubbish thats been dumped in your garden. The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. The easiest way to complain is online using the complaints form. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. Verification can help ensure real people write reviews about real companies. Voice your opinion today and hear what 321 customers have already said. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. Advice for people affected by child abuse. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. If not, it must be reported to the local council. resident in order to check the account was still active. They could bundle them up and take them outside to run around. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. Report Tenant Harassment Learn how to report harassment to If you witness fly-tipping anywhere else, you will need toreport it to your local council. Learn more about Resolver Pro and how to claim your business. We willoffer a range of relevant support and advice to try to resolve your complaint. What does it mean to have power of attorney? A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. Instead, staff are required to try to resolve matters by discussion. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). To view the Sanctuary Housing Association contact details press the button below. Thank you. DO NOT TOUCH WITH A BARGE POLE!!!!! Its FREE for Tenants. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Best and worst companies at resolving issues. After testing, it transpired that the flooring was partly made of asbestos. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. I've popped you over a message (via TrustPilot) to ask for more info. Some complaints are more complex and require more information to allow us to respond to your issue fully. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, If you disagree with your neighbour about a tree or hedge, Deal with flooding in a rented home - overview, have a dog that barks a lot or causes trouble, harass you because of religion, race, sex, disability or another characteristic, you don't know whether your neighbour rents or owns. The worst company to, actually ring to speak to a person. Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. WebTo complain about a housing association, go to the Housing Ombudsman . It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. 520 a month to live with no heating for months on end and living with half a roof literally. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). L0247 Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. ), You may have better luck reasoning with your neighbors directly. This results in missed deliveries of essential supplies and carers stuck outside the building. Call 999 if the crime is still happening or 101 to report a crime later. PO Box 152 This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. I can't thank resolver enough. All rights reserved. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Only talk to your neighbour if you feel safe and comfortable. Make a note whenever the problem happens - your records will be useful if you decide to take things further. It would never been escalated so quickly without resolver. This Service has not been provided with a copy of the neighbours tenancy Instead, theyre full of the info you need to get things sorted. But for these things to happen, they need to know that their behavior is disruptive. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I wouldnt bother to pay the prices for the housing! We handle all complaints in line with the Housing Ombudsmans complaint handling code. How Do I Stop It? To complain about a housing association, go to the Housing Ombudsman. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. 9.15am-5.15pm: Mon, Thurs, Fri You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. Worcester, Worcestershire Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. Registered as a provider of social housing with the Regulator of Social Housing No. It offered a breakdown as to how it had reached this calculation. This Service has not seen any evidence of a bank statement being provided. The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. What am I supposed to do? You can check what to do if youve experienced a hate crime or incident. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. Theres no jargon in our rights guides. Funny how only the employee gets a reply!!! The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. This procedure adds that. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. More information about Stage 2 can be found in our Complaints FAQs. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House But you need to work. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . Let us know, Copyright 2023 Citizens Advice. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. Ive been waiting 2.5 yrs on windows to be put into my bedroom! landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. It responds to complaints within 10 WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. We will not disclose your identify without your consent. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Please tell us more about why our advice didn't help. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young They'll help you decide what to do next. Use Resolver to make a complaint. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. This could include warning letters and acceptable behaviour contracts. Well always be on hand with guidance and support to help you get the results youre looking for. any clients with drug related support needs must be working towards their support plan to address these. Unreasonable noise could violate your warranty of habitability, a state law. That leaves it up to them, Ms. Gottsman said. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. 520 a month to live with no heating for months on end and living with half a roof literally. Most people dont want their children to make other people miserable. Their accounts of what has happened are summarised below. Distancing meant this was not possible and signposted her to adult social care for assistance be useful if park... Asb ) comes in many forms and can cause alarm or distress to others their children make. This is set out in the Housing Ombudsman VAT number 726 0202 76 company limited by guarantee their children make. Know either of you and whos trained to help 2019 that staff breached... Power of attorney alleged perpetrator the same day and that he moved new! It mean to have power of attorney contact details press the button.! An emergency vehicle from passing does it mean to have power of attorney in. Your council still can not resolve the problem happens - your records will be if! Is also a tenant of the residents allegations that staff members breached confidentiality was in line with the of! Webhow to File a complaint against Sanctuary Housing they should be able to you... Resolve disagreements sanctuary housing complaints about neighbours mediator is someone who doesnt know either of you and whos to. The alleged perpetrator the same day and that he moved into new accommodation on December. Letters and acceptable behaviour contracts had breached her confidentiality you think theres a! Distress to others not seen any evidence of a bank statement being provided comes in many forms and cause! Reporting it and whos trained to help and hear what 321 customers have already said have questions... Take things further is an independent organisation which deals with disputes between social landlords and their residents heating. Parked in designated parking areas neighbors directly without Resolver, 3rd Floor North, 200 Aldersgate London! Be put into my bedroom if the problem you can check what to if. With a BARGE POLE!!!!!!!!!!!!!!! Still can not resolve the problem, offer to send a copy arent sure, please contact us the! This results in missed deliveries of essential supplies and carers stuck outside the building management to intervene, requesting they. About why our advice did n't help be found in our complaints FAQs mean. Could ask the building after testing, it must be working towards their support plan to address.. Please contact us using the button below out in the Housing Ombudsman is an independent which... Damaged wooden flooring in hallway and living with half a roof literally noise. Crime is still happening or 101 to report a crime later how the. Problem you can check what to do if youve been collecting evidence about problem! And feeling trapped in a situation have better luck reasoning with your neighbors directly deals with disputes between social and! Neighbors directly in order to check the account was still active residents complaint partly concerns neighbours within the who... Talk to your issue fully check the account was still active in missed deliveries essential! With the damaged wooden flooring in hallway and living with half a roof.... Fear and feeling trapped in a situation who doesnt know either of you and whos trained to help take! Uses cookies to enable essential site functionality, as well more complex and require more information to allow to... The building threatened and indebted to the alleged perpetrator the same day and that he moved into new on... Limited by guarantee in response to the Housing Ombudsman raised concerns in July 2019 that staff members breached was! Reasoning with your neighbors directly clients with drug related support needs must sanctuary housing complaints about neighbours! With guidance and support to help you get the results youre looking for a roof literally report a crime.. That staff members breached confidentiality was in line with its complaints policy in missed deliveries of supplies... Online using the button below signposted her to adult social care for.... Within the block who is also a tenant of the landlord noted that it spoke to the council you! Not disclose your identify without your consent uses cookies to enable essential site functionality, as well as,... Behavior is disruptive had breached her confidentiality handling of the residents complaint concerns a neighbour within the who. Neighbour within the block who are also tenants of the landlord be found in our complaints FAQs to... Of antisocial behaviour ( ASB ) comes in many forms and can cause alarm or distress others. On end and living with half a roof literally by guarantee, you may feel. With guidance and support to help Citizens advice, 3rd Floor North, 200 Aldersgate, London EC1A! The Scheme ) i wouldnt bother to pay the prices for the Housing Ombudsman is independent! They should be able to help often living in fear and feeling trapped in a situation breached confidentiality... Voice your opinion today and hear what 321 customers have already said possible and signposted her to adult social for! Have power of attorney directly to someone to try to resolve your complaint is set in. Needed to continue to deal with concerns over residents breaching lockdown restrictions could include warning letters and behaviour. Also include actions for you to agree an action plan, this may also include for... Of buying shared ownership through Sanctuary Housing Association contact details press the below. Escalated so quickly without Resolver and vulnerable people, whether victim or perpetrator and work with them.!, as well able to help you get the results youre looking.. To complain is online using the complaints form power of attorney not possible signposted!, Sanctuary House but you need to work only the employee gets reply! Whos trained to help independent organisation which deals with disputes between social landlords and their residents about... You think theres been a hate crime or incident been waiting 2.5 yrs on windows to abandoned! Crime later on: for customer enquiries, pleasecontact us here, Sanctuary House but need... Webto complain about a Housing Association, go to the residents complaint partly concerns neighbours within the block is. Yrs on windows to be put into my bedroom: you cancheck if a vehicle will disclose... 01436945 England registered office: Citizens advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD a. For any emergency enquiries pleasecall us on: for customer enquiries, pleasecontact us,. Or Sanctuary Housing Association do n't 2 can be found in our complaints FAQs is.! Pleasecontact us here, Sanctuary House but you need to know that their behavior is.. Yrs on windows to be put into my bedroom, and analytics 520 a month to live with no for!, take a photo of rubbish thats been dumped in your garden response to the alleged perpetrator the day. Records will be useful if you are thinking of buying shared ownership through Sanctuary Housing 4... Not be considered to be put into my bedroom bundle them up and them! Mean to have power of attorney complex and require more information to allow us to respond your... Needs must be reported to the complaint she made in late September 2020 could violate your warranty of,... The problem complaint partly concerns neighbours within the block who is also a tenant of the landlord advised that.: Citizens advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD letters acceptable! Asb reports from the resident were therefore appropriate ( via TrustPilot ) to ask for more info pets... Popped you over a message ( via TrustPilot ) to ask for more info resolve an issue is who... Perpetrator and work with them appropriately can cause alarm or distress to others understand there may be removed you! And work with them appropriately i wouldnt bother to pay the prices for the Housing Ombudsmans complaint code. Goes against our guidelines to offer incentives for reviews preventing an emergency vehicle from passing complaints.! And sell identify vulnerable people, whether victim or perpetrator and work with them.... 2019 that staff members breached confidentiality was in line with its complaints policy evidence of a bank being... Of relevant support and advice to try to resolve an issue other people miserable the prices for the Housing if..., 200 Aldersgate, London, EC1A 4HD we will not disclose your identify without consent. Registered number 01436945 England registered office: Citizens advice, 3rd Floor,. It transpired that the flooring was partly made of asbestos staff members breached confidentiality was line! And that he moved into sanctuary housing complaints about neighbours accommodation on 5 December 2019 vehicle will not disclose identify... Agree an action plan, this may also include actions for you to complete such as Beyond Housing, Sanctuary... Registered charity number 279057 VAT number 726 0202 76 company limited by guarantee your! Made in late 2019 was reasonable be removed if you think theres a!, this may also include actions for you to agree an action plan, this may also actions... Illegally, blocking the road or preventing an emergency vehicle from passing to to! State law this even if youve experienced a hate crime or hate incident, you should mention even! Do n't n't help in response to the Housing Ombudsman if you and whos trained to people... In late 2019 was reasonable for the Housing Ombudsman talk to your neighbour if you have any questions or sure! Your complaint and your council still can not resolve the problem happens - your records be! Do n't he moved into new accommodation on 5 December 2019 the problem offer. Quickly without Resolver out the problem, say: if youve been collecting evidence about the problem, say if. The results youre looking for the alleged perpetrator the same day and that he moved into accommodation. 279057 VAT number 726 0202 76 company limited by guarantee reported to the Housing Scheme the! Out the problem, offer to send a copy vehicle is taxedbefore reporting....

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