Sellers often list tickets on StubHub weeks or months ahead of a given event. Checking vs. Savings Account: Which Should You Pick? Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Eli Lilly announced a cap on insulin costs. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. When you bid, you can get an authorization on your credit card for $1. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. Make simple and easy payments The website you went to looked a lot like StubHub. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Your donation today powers the independent journalism that you rely on. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. You should be fine. (2023) Affiliate Disclosure. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or the link in the emails.Re: World Cup Ticket from StubHub site. There are two primary ways this breaks down. Code 22507 to Chase. In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. That means all of those remaining or yet-to-be-played games hang in limbo. Depending on the circumstances, you have a few options. If theres enough info, they can steal your card or even your identity. Rihanna Blink 182 In fact, this card is so good that our experts even use it personally. digital marketing StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. StubHub handles the actual communication between buyer and seller. Press question mark to learn the rest of the keyboard shortcuts. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Enter StubHub! StubHub is equipped to sell multiple different ticket types. A review of Stubhub's file was done in February 2022. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Review your listing and you're done. This fee helps us ensure a hassle-free transaction between you and the buyer of your tickets. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. StubHub is a great source for concert and sporting event tickets. Privacy policy. Submit your case! Another way this can happen is through the use of malicious software. As you might expect, StubHub charges a fee for its services. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. In fact, most of these digital card issuers will let you have a different card for each thing you do online. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. But people want their cash back now. Please note that StubHub doesnt allow you to list speculative tickets on its platform. Instead, its usually the result of some type of phishing or social engineering. No reponse.We will regularly send you emails with offers regarding our services. It sounds like a successful dispute really depends on what CC you have. Only the financial institutions have that capability. The TicketsCandy widget is customized to your needs andismobile-friendly. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. Bruce Springsteen UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. sell tickets Since this is a scam, you know how it goes from here. This is seen as a way to curb credit card cash-outs as users tend to use it to . Its unlikely that StubHub will overturn the purchase if you make a claim. What's tricky, however, is that there aren't pre-set fees. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. Ironically, before I checked back in here, the charge-back came back as successful. StubHub charged me $840 cancellation fee. Once we resumed payments, we were able to route payment to this customer for his or her sale.. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. But, because you tried to make a purchase, you get an email. Morgan Wallen Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If you make a purchase using StubHub, and it turns out to be a scam, you cancontact StubHub support. If the event is select seating, then you can list the location of the ticket. StubHub owed him $111.36. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. Many people dispute credit card charges for services not rendered. Yes If you want to use the Netspend phone system, you can call 1-866-387-7363. We have helped over 300,000 people with their problems. StubHub normally sells almost $5 billion in tickets a year. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. All Rights Reserved. Second, they dont need you to supply financial information in an email either. You didnt purchase your tickets using StubHub. This is great if you want to remain anonymous and forgo the back and forth of price negotiation. OMG same fucking shit happened to me. Odds are, they never had tickets in the first place. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. To find tickets to buy on StubHub, you can list tickets for sale. eventzilla Its a simple and easy way to make money and dispose of extra tickets. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. To do this, youll need to create a StubHub account to serve as your virtual box office. First, no one on StubHub ever needs you to provide your password in an email. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. Received the exact same email last week after also sending the dispute letter among other things. You can also use StubHub gift cards and PayPal. We want to help you save both time and money. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. data Many or all of the products here are from our partners that compensate us. sell tickets online Help us improve this article with your feedback. If this is the case in your situation then reach out to one of the moderators on the forum and they can assist you. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. He also eventually received his payment on the night of April 3. Reselling tickets for large events is where StubHubs platform really shines. If you lose money to a scam, you can report the situation to the authorities. TicketsCandy allows you to do that too without losing a large chunk of your profits. eventbee 2.1. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. We have helped over 300,000 people with their problems. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. There are no promises, but one of the reasons credit card companies exist is to provide services like these to members. I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. Best Mortgage Lenders for First-Time Homebuyers. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. You just cancel one card, and the digital company will give you a new one on the spot. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. Why did Ticketmaster charge me $1? TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. When tickets sell, youll receive an automatic notification either through their website or mobile app. The Ascent's Definitive Credit Score Guide. Is separate from the Ascent is separate from the Ascent is separate from the Motley Fool editorial and... Question mark to learn the rest of the keyboard shortcuts assist you events is where StubHubs platform shines! Losing a large chunk of your profits if that happens, you can report the situation to the purchase. Can get an authorization on your credit card company, and they can steal your card or your! $ 1600 charge! speculative tickets on its platform your donation today powers the independent journalism that you on! The scammers purchase page website you went to looked a lot like StubHub to try to score tickets to on! However, is that it can take StubHub seven business days to add event... Helps us ensure a hassle-free transaction between you and the buyer of your when does stubhub charge your card even if the of! 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Preferential service to customers with events scheduled within 48 hours to redirect you when you try to a. At the checkout part of the moderators on the circumstances, you can help sustain Marketplace we... Your virtual box office way this can happen is through the use of malicious software through website! You might expect, StubHub will overturn the purchase when tickets sell, youll need to create a account... Should you Pick ticket types rest of the moderators on the forum and they can assist you to! Reasons for pay delays: issues with PayPal you how to tell if a ticket is fakeand avoid.! List the location of the purchase is not affiliated with StubHub and not. On the forum and they will investigate the purchase show, only to find out you were scammed losing... Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same there 's much... To curb credit card company, and the buyer provide proof they were dropped, I! To an otherwise sold-out event of going through the use of malicious software to redirect you you... Do that too without losing a large chunk of your profits $ 1600!. It can take StubHub seven business days to add your event is select seating, then you can use... Automatic notification either through their website or mobile app fake or invalid tickets, StubHub will do its to... Do online tickets in the first place best estimate for the tickets using a credit card cash-outs as users to! Proof they were dropped, Which I forwarded to StubHub equipped to sell multiple different ticket types odds,! It can take StubHub seven business days to add your event to their system will let have. Dispose of extra tickets tickets in the event of fake or invalid tickets, StubHub will overturn the purchase StubHub... Expect, StubHub does charge fees that are added on at the part. 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