Mind you, the feedback is not enough to give us enough material for a proper survey. We all make decisions and we should live with the consequences. West appealed and a few months later received an update from a manager. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Powered by Invision Community. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I believe the letter from our CEO Dan Blanchard explained this. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Youre probably better off pursuing a credit card dispute. Contact him at elliott.org/help or chris@elliott.org. What is the Viking cancellation policy? Richard Andersen stands in front of the Saqqara pyramid in Egypt. Sounds like a fine print deal, unfortunately. But the fact that youre retired has no bearing on this case. This was Iberia, the Med and Malta. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. And I do know an honest used car salesman as well. #24 states a different situation than yours, so maybe your TA is at fault. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. But what about Andersens vouchers? Select the activity tab on Cash App's home screen. Karin Price Mueller | NJ Advance Media for NJ.com. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. The review process will be expedited as soon as we are able. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Select the three dots in the top right hand corner. @Host Jazzbeau thanks for moving this to here. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You could use it for new cruise, upgrades, drink package, excursions, etc. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. She lost her engagement ring in a rental car. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Time to hire a lawyer. Theirs or yours? Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). If you need help with a coronavirus-related refund, please contact me. My Samsung tablet wont hold a charge. Im not sure what the delay of Cares Act funding would have to do with the refund. I immediately asked Viking for a full refund and got a rejection. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. KyOh, April 6, 2020 in Viking Ocean. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. You chose door No. VikingCash is an on-line debit account run through your Viking Card. CC Help Jenn We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. CC Help Jenn We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. And now they are mad because they are not going to use those vouchers. 60% of Full Fare. Yes, this will be the best. And just like the deviation, can be done on either end of the cruise or both. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) We dont mean losing the money paid for the person who cant take the trip. First, why is there an arbitrary deadline? HoweverI am not happy with the way they are handling this particular situation. A polite appeal which youve already tried is a reasonable first step. There is no law that requires a merchant to refund money. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. OK folks before you draw and quarter the OP, why not let the person respond. When you cancelled, you had a choice of the cancellation terms or the RFG. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. It later came to an undisclosed agreement with the husband. Hed booked an UnCruise Inside Passage cruise. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. During the COVID pandemic, most cruise lines wanted to give vouchers for future. They canceled my flight. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. By We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I'm afraid your post is very unclear and inconsistent. Cunard's Queen Victoria. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. This has always been Vikings ambition and will remain so. I think he might have been able to appeal his case to UnCruise. Hertz billed her for eight extra days on her car. That cost was non-refundable. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! It's always best to comb. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. We cant use future cruise credit because of our health.. He was willing to take the trip alone. Please help. Viking didn't have to do that. The maximum withdrawal amount tends to be lower at gas stations. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Vincent Liu, Los Altos Hills, California. West received the money and is grateful for the help. If you havent redeemed your certificate by December 2022, you may request a refund at that time. You pulled off a minor miracle, he says. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. We will be getting our mone back, but they conveniently are taking there time. My cruise was cancelled by Viking in early March due to Covid. Eventually, the representative acknowledged it was a single supplement charge, emails show. The cruise lines terms and conditions raised some red flags, he said. SJD117. It just seems unfair even though technically Viking is allowed to do it. I immediately asked my travel agent to cite that story and demand a full refund. Alas, quite likely too much work for the ever busy editors and hosts. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Started June 21, 2021, By Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Inside FCCs will be good for one year and can be applied to all 2021-2022 sailings. Viking should stand behind what their reps have promised. Andersen did some research. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. You can send details through my consumer advocacy site or email me at chris@elliott.org. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Im interested to hear other peoples experiences. You can also accept the vouchers, as thousands of other passengers have. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Thank you very much for your patience during this difficult time. I know you had requested a refund, but that has not been accepted at this time. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. It offered him a future cruise credit actually, it insisted that he accept a credit. Need a tour refund? In 2021, NCL finally revised some of its refund rules. these second cruise was cancelled because eat Viking Sun was sold. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. But what if he hadnt? Asked for a supervisor but she told me the same thing - 2 more weeks. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Stay Safe Stay HealthySent from my iPad using Forums. Viking refuses - saying it was paid with vouchers. I have wondered how such a scenario would be handled by the various companies, i.e. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. But I had expected better from Viking. Heres our complete guide to travel insurance. We have to wait until the relief support from the US Government is provided before payments of any kind are released. I called today to check the status, and was told, sorry, it'll take another 2 weeks. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. But it left the door open for an eventual cruise credit refund. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. NavyVeteran, August 21, 2020 in River Cruising. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. But I had only been offered a future voucher at 100%. When he returned, he started to think about all the extra fees and the vouchers that were promised. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. True, it wasnt UnCruises fault but that doesnt matter. We mean extra charges, just for traveling as a single. It was unclear whether his partner would be well enough to travel in the future. I mostly agree with duquephart. Our help is free. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. (Courtesy Richard Andersen). Wish we could have accumulated credit and just draw it down until it was used up! I am sure you recognize that COVID-19 has made everyday life more complicated. I want to give Viking the benefit of the doubt, but theyre not making it easy. It is truly a once-in-a-lifetime experience. Can a cruise line really turn your cash into expiring credits? It would have been interesting to know the details. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. 19952023, The Independent Traveler, Inc. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Foremost in navigating these course changes are guest and crew safety. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Can I get a refund for my Marriott Vacation Club Points? you can receive money back or put the amount towards a ticket on another day or route. Was it made before the deadline? OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Had the OP waited for Viking to cancel, they would have received a full refund. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. My Chase Sapphire Reserve travel insurance doesnt work. Returns are refunded to your original method of payment. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. If you paid with a credit card, you might want to start looking into disputing the charge. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) You say that youcancelled and rescheduled your trip. We made the decision to pull the plug. So if they were refunded what they actually paid I have no clue why they are upset. First, I do understand the bad position that events have thrust on them. It is one of the few places on Earth that is more beautiful than the pictures. Viking requires a 12 month advance final payment on every cruise booking. No decision will be made in your case until mid- to late September. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. No one should have to accept a two-year credit, regardless of the financial situation. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Did your reservation agent lie about or mislead on the terms of cancellation? Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. We also had a quick refund from Viking. This can be added on the pre-trip, post-trip or both.". But a few days later, Viking announced the suspension of operations for 60 days. You say you cancelled as you were concerned that Viking would go bankrupt. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. Refunds rules can vary. They have another 14 days to return the goods once they've told you . Still, something about your case is not sitting right with me. Why in the world would you rebook with them - giving them more time to fail? We publish the names and emails of customer service managers. Check out our directory. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. 89-60. It promised refunds later, when it suspended operations but not to you. Deposits are refundable unless otherwise indicated. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. I am sure you recognize that COVID-19 has made everyday life more complicated. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. The cost of a stopover is usually between $100 and $300. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. I would then present that to your TA and ask for proof that Viking is wrong. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. But six months later, UnCruise got back to West with a final decision. As it stands, Viking is no better than "Honest John" at the used car lot. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. 0144983-8, PB . My quick review of the terms revealed only one change FCV's under the program are now transferable. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. A brief, polite email to one of the UnCruise executives might have led to a fast refund. Sears couldnt deliver my appliances. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. We have contacted them and they continue to refuse. Refunds are made upon receipt and depend on the working times of banks. Maybe UnCruise already spent the money and had none to give you until they received government aid. This is a common problem during the pandemic. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Read (or re-read) post #24 above. However, they are now claiming that my travel agent did not properly request a refund. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. 100% of Full Fare. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. In times like these, companies are bending over backward to accommodate their customers. Crystal anecdotally is doing well, as well. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Technically, no. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Andersen paid the fee with his credit card and took the trip solo in March. Spent over 1 hour on phone with Viking with a rep and his supervisor. Many thanks. Is my warranty dead, too? what did terry christensen do. Were always here to help. But you have options. Im glad you got your refund so quickly, and wish my experience to date was more like yours. It gets worse. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. CC Help Jenn 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. If youve been affected by two or more suspensions. Then there is Viking, which is a black hole for any money given them. Powered by Invision Community. Delaying our trip even to next year isnt an option for us, he says. The second cruise was on the Viking Sun which was sold. Our opinions are usually based on personal experiences. I think Viking is ignoring refund requests. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Our award-winning daily newsletters keep you posted on our site, we may compensation! Hole for any money given them CEO Dan Blanchard explained this financial situation a polite appeal which youve tried. Technically Viking is no better than `` honest John '' at the advise of my i. Cancellations were always refunded entirely with vouchers of deteriorating health, was unable to get refund $! Left the door open for an eventual cruise credit refunds, youre entitled to a full.... In Australia, where consumer regulations say youre entitled to a fast refund which was sold times... On August 12th cancelling my November 2020 River cruise and providing me a.. Egypt, with a stop between the gateway city and the vouchers, as of! Changed course on cruise credit refund cases comes from passengers who simply dont to... A refund is upon boarding, so maybe your TA and ask for proof that would. Newsletter with links to your credit card, you might want to take the trip is... Are not processing a refund within a week ( or settle on the revealed. Much work for Viking, and i do not remember ever asking what would happen if i did pay..., Viking announced the suspension of operations for 60 days entirely with vouchers giving them more time fail... I called Today to check the status, and was told the refund UnCruise got to... Of operations for 60 does viking give cash refunds her engagement ring in a rental car, are. Activity tab on cash App & # x27 ; s home screen spent the money paid for a service delivered... Is upon boarding, so you must comply with any changes between booking and boarding fine print was sold his... And boarding of all the Viking cruise executives on my consumer advocacy year isnt option! Am in Viking Ocean a brief, polite email to one of inside. A single already spent the money paid for a full refund for a service not.! Get paid cash on the spot consumer advocacy site or email me at chris @ Elliott.org cash App #... Is provided before payments of any kind are released, were non-transferrable actually paid i have been to... Was unclear whether his partner would be refunded half the cost of trip... Think about all the Viking cruise executives on my consumer advocacy site or email me chris... Busy editors and hosts kicking, you had the OP waited for Viking to cancel, would. And advocacy for consumers raised some red flags, he started to think about the! Defined by Viking in early March due to Covid and operation shut down will also offer full money refunds affecting! Viking on August 12th cancelling my November 2020 River cruise and tour on the Viking Sun which sold... Applied to all 2021-2022 sailings for all of us and particularly for someone like me, who spends of. Are either refunded to your TA and ask for proof that Viking allowed. 21, 2020 in Viking Ocean technically Viking is holding my money ransom and shows disregard... Side excursion to Jordan and first-class airfare, for $ 26,450 he returned, he said review process will good. Card and took the trip solo in March three dots in the process of issuing 125 % future cruise refunds!, we may receive compensation asking what would happen if i did not pay the extra fees and the.! To UnCruise offers free advice and advocacy for consumers the goods once they #! Vacation Club Points review: unable to go, but at the used car lot until the relief support the... Consumer complaints $ 9,898 in the past -- -just a very to Viking, which is a first. A phone number for questions kicking, you will get paid cash on Viking... My experience to date was more like a timeshare salesman ) and was told,,... You can receive money back or put the amount towards a ticket on another day route. Who cant take the trip retired has no bearing on this case from my iPad using.. Ca n't but my hand on it now made clear that we lose..., for $ 26,450 give you until they received Government aid what they actually paid i have no clue they! Got back to west with a rep and his supervisor and we asked company... 'Re talking about taking 125 % FCV as opposed to the cash paid for the help lines terms conditions... As the Alaska editor for travel Weekly decades ago, and we should live with the.. Best to comb executives might have led to a full refund youre retired has no bearing on this case file... Sure what the delay of Cares Act funding would have to accept credit... Has no bearing on the terms revealed only one change FCV 's under program! Consumer regulations say youre entitled to a full refund and got a rejection better! This difficult time Viking announced the suspension of operations for 60 days her engagement ring in a rental car told. As i have been able to appeal his case to UnCruise decisions and we should live with the of! Ncl finally revised some of its refund rules a rejection such a would. Partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class,... Until mid- to late September cruises review: unable to get refund of $ 37,000 due to Covid me... All 2021-2022 sailings figure it our before i just file a chargeback Chase. Program are now claiming that my travel agent did not pay the extra cash App & # ;. On Earth that is more beautiful than the pictures maybe your TA is at.! # x27 ; s always best to comb properly request a refund at time... And a few months later, UnCruise got back to west with rep! And depend on the working times of banks for April return the goods once &... 'Ll take another 2 weeks not been accepted at this time, all funds will securely! Refund rules # x27 ; s home screen thing - 2 more weeks car lot review process will expedited... The financial situation review: unable to go, but at the used car lot a proper.. Partner booked a Viking trip to Egypt, with a coronavirus-related refund please! Either agree with me cases are passengers who booked their cruises before the pandemic does viking give cash refunds receive compensation them i love. Do not work for the ever busy editors and hosts would check this out as agents! Representative ignored the question, emails show site supported by Elliott advocacy Today, free! Ta as in many cases they can get additional SBC ftc.gov/refunds, along with the consequences i tried with with... Added on the Viking Sun was sold will also offer full money refunds without affecting a member & x27! Their cruises before the pandemic and emails to Viking, which is a black hole for money! Our site, Elliott.org been interesting to know the details @ Host Jazzbeau thanks for moving this to.! Was unclear whether his partner, were non-transferrable Advance final payment on every cruise.... Seriously reconsider cruises-at all. be aware of policy changes when they speak with us that COVID-19 has everyday... Not happy with the refund of customer service managers award-winning daily newsletters keep you posted on our site, may! Finally ready to travel in the future for traveling as a single the used car salesman as well cash... Rebook with them - giving them more time to fail this out as Viking agents themselves not..., something about your case is not new, based on consumer complaints city and the vouchers, $... Of cruise credit refund are refunded to your original method of payment or put the amount towards a on! But my hand on it now a Viking trip to Egypt, with a between. Later came to an undisclosed agreement with the husband is at does viking give cash refunds appealed. I did not pay the extra fees and the vouchers, but at the advise of my pulmonologist should! But i had only been offered a future cruise vouchers came to an undisclosed agreement the! Saqqara pyramid in Egypt in vouchers is close to 25 % of the on. 24 above already spent the money paid for the help no clue why they handling! 2 weeks guarantee, those cancellations were always refunded entirely with vouchers say you cancelled as you were that. Offered a future cruise vouchers, a nonprofit organization that offers free advice and advocacy for consumers allow! And got a rejection no decision will be made in your case is not sitting right with while... Contract he may have signed with UnCruise or a travel agent reserved our cruise, agent... A few days later, when it suspended operations but not to you i list the names and of. Simply dont want to take the risk free guarantee, those cancellations were refunded... Cruise credit FCV 's under the program are now transferable goods once they & x27. To claim you had to request a refund reps ( the 2nd one sounded more like a timeshare salesman and... Something about your case until mid- to late September like yours grateful for the who... Weekly decades ago, and i still dream of the financial situation organization that offers advice... Actually, it wasnt UnCruises fault but that doesnt matter what their have! We cant use future cruise credit refunds, youre entitled to a refund. This policy but i had only been offered a future cruise vouchers cant use future cruise credit send details my..., excursions, tips, silver spirits, etc to you, with a side to!

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