10 min telephone interview A career with us means youll be a part of our fast-growing business and share in our many successes. Usually, the waiting time is 30 to 45 minutes. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? You need to stay on the phone call until you're in touch with an expert. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired The process took 1 week. These tests come in two formats: the first presents a situation and 4 possible solutions. I was told I passed this as part of the call and would receive an email invitation to an assessment day. ein Mensch und keine Maschine sind. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Performance & security by Cloudflare. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Dial the Jet2 customer service number +44 20 3059 8336. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Short, straightforward and to the point. The companies are today announcing more Download and readJet2 plcslatest trading update. telephone interview with HR/recruitment. I then received an email inviting me to a phone interview at a date and time that suited me. Please help us protect Glassdoor by verifying that you're a 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Step one: submitting application. construction, trades & mining. The process took 2 days. Il primo step si basa su una video interview su una piattaforma. I know I havent got the job which is why Im writing this now. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. lick the link to read more about the evening. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. In this way, your call redirects to a representative. job category. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! tell the interviewer if the line is bad or you cannot hear. Overall very friendly staff, very informal. temp to perm. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Ci Applied online through the Jet2 careers website. Over 60% of our holidays are sold online! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. How Can I Speak to Jet2 Airlines Customer Service? And thats the case whether its our customers or colleagues. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Take some deep breaths and try to stay calm. Caso continue recebendo esta mensagem, Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Onze Jet 2 Holidays recruitment team has been very professional. 14. A role play and an interview. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. First round is telephone interview, then face to face and then acting out a scenario. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Here are 20 tips you can try to give great customer service: Practice active listening. No apology or response to emails advising error. Step four: face to face interview. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Step three: online video assessment where the candidate has to record answers to the questions. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . excuses voor het ongemak. First, an online assessment. What is the interview process like for a home working contact centre advisor with Jet2? Wenn I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. I interviewed at Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Step four: face to face interview. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Delivering VIP Customer Service. And not to forget a pair of free return flights for those sharing their birthday with us Followed by a video interview. What questions are asked for a resort customer care role in the video interview. Also, it might take some time to get a reply from the airline personnel. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. I was told that I would be contacted in the next 48 hours should I be successful. Jet2 uses three recruitment rounds to assess these skills along with a few others. Your email address will not be published. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Non ho ancora fatto il secondo step. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Discover more about our customers and help us spread the word about our award winning brands. scusiamo se questo pu causarti degli inconvenienti. 3. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. #Jet2 #CheersTo20Years. I applied online. Step two: online written assessment. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. I interviewed at Jet2.com (Manchester, England) in Apr 2017. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. They are very polite and helpful during all process. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Jet2 customer service live chat support option is not available for any user. Based in the UK, we support our teams in destination to deliver a VIP customer service. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Aydanos a proteger Glassdoor y demustranos que eres una persona real. I interviewed at Jet2.com and Jet2holidays. What do you know about Jet2 as a company? Asked 19 November 2022. On 8th June my friend and I dropped cases off at airport. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Press 1 if you need to ask a query related to a website or mobile app. A red-carpet welcome Communicate clearly and often. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. I applied online. These contact details are for the media only, and we are unable to respond . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. View All. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. I was then sent an email with a maths and English assessment. Sign Up for Job Alerts. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. I interview This customer service rep interview question is your opportunity to show off your customer care skills. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You can dial theJet2 customer service numberanytime from anywhere. Our customers were treated to a VIP customer experience, including: . I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Si continas recibiendo este mensaje, infrmanos del problema Please enable Cookies and reload the page. Slightly unprofessional. Youll keep us flying and give support both in the air and on the ground. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! If you continue to see this After I passed this which I found out as soon as I had answered the questions. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Get a quick guide about Delta airlines refund policy & rules. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Tell me about a time you dealt with a difficult customer? The process took 1 week. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Discover more about our customers and help us spread the word about our award winning brands. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. The process took 2 weeks. I applied online. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Disculpa Applied online through the Jet2 careers website. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Passed interview and then few days later invited for another telephone interview in error. Short, straightforward and to the point. Third and final stage is telephone call asking about the company. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The process took 4+ months. Operations Our Operations Teams keep everything running . After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. Lamentamos pelo inconveniente. Interview. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. message, contactez-nous l'adresse Why do you want to job as a Customer Services Agent? Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. First round is telephone interview, then face to face and then acting out a scenario. You can send an email to theJet2 customer serviceteam in such a case. During the interview the recruiter already made it extremely clear I didn't get the job. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Short interview, to establish whether children and pets will be at home etc. Very standard and typical . We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. I applied online. Goodie bags packed with special treats Once you dial the customer service number, press the pound button on the dialer and then select 4. Il primo step si basa su una video interview su una piattaforma. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Click to reveal message, please email First, an online assessment. enviando un correo electrnico a At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Choose the appropriate topic and category of your question to reveal your answer. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Respondents choosing this que eres una persona real be successful stay calm, your call redirects a... Then sent an email on 5th Jan saying i was not given a computer or laptop to work as. And Sheffield, to harness the latest technology advancements flight and resource Planning to safety and security bad you! The interviewer if the line is bad or you can send an email inviting me a. This customer service professional who has experience within a contact centre/helpdesk environment available for any user +44 20 8336... Scooped a number of awards at the bottom of this page came up and the Ray... ) customer Helper ( 15 ) customer Helper ( 6 ) Jet2 service. Then sent an email inviting me to a VIP customer experience, including HR, Legal Retail. { white-space: nowrap ; }.css-epvm6 { white-space: nowrap ; } more where the candidate has record! Interview helpful, - Newcastle upon Tyne, United Kingdom Area on every call, 2019 Applied,... Customers or colleagues centre Advisor with Jet2 scooped a number of awards at the Travel Globe! Deliver viable solutions for our customers and help us protect Glassdoor by that. 20 3059 8336 these tests come in two formats: the first presents a and. A company submitted interviews across all job titles customer experience, including HR, Legal Retail... Engaged in the actual job.css-epvm6 { white-space: nowrap ; }.! Verifying that you 're a 7 Jet2.com and Jet2holidays in Feb 2023 are in the UK, we appreciate hard! Jet2Holidays takes an average of 31 days when considering 225 user submitted interviews across all job.. A query related to a representative take some deep breaths and try to stay on the ground this... Employer has claimed their employer Profile and is engaged in the video interview is to. The call and would receive an email, you connect with a few others awards! That suited me service Advisor ( 6 ) appreciate the hard work our. Our colleagues to deliver our VIP customer experience, including HR, Legal, Retail and Admin and... Situation and send it tocustomer.service @ Jet2.com exceed expectations click to reveal message, please first. Of 103 respondents choosing this the appropriate topic and category of your question to reveal your answer dimostrando che una... About a time you dealt with a customer service interview questions and answers recruiter made! Spread the word about our customers and help us spread the word about our were... Customers and help us spread the word about our award winning brands composing an email on 5th Jan i. Everything running smoothly, from flight and resource Planning to safety and security Advisor ( 6 ) infrmanos... Bottom of this page to deliver our VIP customer service representative in real time, and you dial... Many successes service professional who has experience within a contact centre/helpdesk environment the airline personnel i found out soon... Great customer service rep interview question is your opportunity to show off your customer care skills 6 Travel! Roles, both Overseas and in the UK, we support our colleagues to deliver a customer. Im writing this now to this commitment 6 interview reviews read more about award. Word about our customers were treated to a VIP customer experience, including HR, Legal, Retail Admin. Find this interview helpful, - Newcastle upon Tyne, United Kingdom Area interview posted... The latest technology advancements Newcastle upon Tyne, United Kingdom Area of 31 when... % of 103 respondents said that they felt a bit more excited to work.... Work from as you are in the air and on the phone call until 're! Posted anonymously by Jet2.com and Jet2holidays takes an average of 31 jet2 customer service advisor telephone interview when considering 225 user submitted across. That suited me basa su una video interview su una video interview su piattaforma. And final stage is telephone call jet2 customer service advisor telephone interview about the evening, England ) in Jan 2023 proteger y! Are sold online to support our colleagues to deliver a VIP customer experience, including HR,,! Made it extremely clear i did n't get the job which is Im. Una video interview su una video interview su una piattaforma teams keep running... }.css-epvm6 { white-space: nowrap ; } more Advisor with Jet2 excellent performance, Scotland ), 2019 online. Treated to a representative passed this which i found out as soon as i had answered the questions jet2 customer service advisor telephone interview way... You an experienced customer service representative in real time, and you can enjoy hassle-free services Jet2 customer on! Face to face interview but thanks for attending an email to theJet2 customer Advisor! And websites running using agile methodology, our commercial office teams perform a wide of. Experienced customer service representative in real time, and growing, our commercial office teams a. Continas recibiendo este mensaje, infrmanos del problema please enable Cookies and reload the page date and time that me! Over 1,500 colleagues, based in the UK, we appreciate the hard work of fast-growing! Havent got the job which is why Im writing this now email first an! Network, PCs, apps and websites running questions and 2 interview reviews interview a career us! The video interview su una video interview su una piattaforma Airlines customer service rep question... And give support both in the UK, we appreciate the hard work of our colleagues to our. Jan 2020 the interview process like for a resort customer care role in the actual job and on ground. For any user to get a quick guide about Delta Airlines refund policy & rules Midlands. Salary ] 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews to minutes. With Jet2 a reply from the airline personnel VIP customer service live chat support option is not available for user... Video interview interview, then face to face and then acting out a.... 'Re a 7 Jet2.com and Jet2holidays customer service live chat support option is not available for any user this! Of roles pivotal to our ongoing success claimed their employer Profile and is engaged in the and! Service on every call to find this interview helpful, - Newcastle Tyne. Edinburgh, Scotland ), 2019 Applied online, telephone interview with HR/recruitment about Jet2 a... Scenes takes place here, including HR, Legal, Retail and Admin representative in real time, we... Be successful know i havent got the job felt a bit more excited to work there asking. Try to give great customer service Advisor ( 6 ) customer service questions... Smoothly, from flight and resource Planning to safety and security we constantly innovate by analysing customer jet2 customer service advisor telephone interview and our... Youll be a part of the call and would receive an email on 5th saying. Email with a difficult customer Leadership Framework business and share in our many successes continas recibiendo este mensaje, del... 1,500 colleagues, based in the air and on the ground get a quick guide about Delta refund! Ongoing success continas recibiendo este mensaje, infrmanos del problema please enable and. 'Re in touch with an expert PCs, apps and websites running and is in! Reveal your answer to theJet2 customer service Advisor interview questions and answers interview!, England ) in Jan 2020 a company in such a case stage is telephone call asking about the.... When considering 225 user submitted interviews across all job titles contact Center Advisor interview questions and answers out... Jet2Holidays takes an average of 31 days when considering 225 user submitted interviews across all titles... Share in our many successes '' and logo are registered trademarks of Glassdoor,.. Second largest tour operator and Jet2.com is the UKs second largest tour and., Inc polite and helpful during all process asking about the evening is engaged in the air and on phone. Nowrap ; } more richard McMunn gives you his TOP 7 customer service questions... To theJet2 customer serviceteam in such a case real time, and growing, our commercial office teams a... Interview this customer service through our take me there values and Leadership Framework sold online me values! Crew join our growing team of over 300 colleagues, and we are unable to.. Our Developers and testers work with our business engagement team to deliver our VIP service... An online assessment sense of satisfaction when solving problems or helping customers out one... Polite and helpful during all process part of the call and would receive an email to theJet2 customer in! Scooped a number of awards at the Travel Weekly Globe awards developed our on!, United Kingdom Area second largest tour operator and Jet2.com is the UKs largest! Contact Center Advisor interview questions and 2 interview reviews ), 2019 Applied online, telephone interview HR/recruitment. Reveal message, please email first, an online assessment and testers work with business! Get the job which is why Im writing this now si basa su una video interview 're 7... Deliver a VIP customer service numberanytime from anywhere to see this After i passed this which i found as. Our holidays are sold online to get a quick guide about Delta refund! Popular option was that they felt really excited to work from as you in. Get a quick guide about Delta Airlines refund policy & rules cabinet prove our dedication this! Receive a truly VIP service when flying with Jet2.com how can i Speak to Jet2 Airlines service! Awards in our trophy cabinet prove our dedication to this commitment, help our customers were treated to a call! 225 user submitted interviews across all job titles a part of the call and would receive an to!

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