. We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? However, in practice this advice was impossible to take. This isn't the first time eDreams has falsely claimed to be Atol-protected. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. When you try to get money back under section 75, they fight you all the way. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. on 22/10/2009. Hi Joy,We're so sorry to hear you are waiting on a response. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. We have monitored and continue to monitor Which? Travel to Guernsey by sea including the cost of traveling with your car. Its still not done. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Don't even bother with Famagusta or Nicosia! We do hope that you have a great holiday. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. I never received notification of this. If you have bookings through this company, I strongly recommend that you follow up on this. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. Not good enough SAGA. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. 01 May - 30 Sep 2023. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. These are Exodus, Explore and Discover Egypt. Thanks. Looking to book a holiday? Travel insurance, if you have it, would be your final port of call. Although, we are confident that this is not going to happen.'. How many months do I need on my passport to travel? This tracks your activity using third party cookies. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. If your holiday company does go bust we have advice on what you should do here. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Heart Transport LTD - Garforth. " They are now operating under Premier . Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. We won't be going there again! Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Millions had to battle for months to get their money back. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. We use dedicated people and clever technology to safeguard our platform. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices The lack of communication from this company was appalling. on 12/08/2020. Tried emailing but received automated response from Titan Travel Customer Service team.???? This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. On 1 December 2020, the Competition and . It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Purchase of travel firms that have gone bust, by competitors. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. The emergency contact details for Just Go! Northern Cyprus however, was not great. Copyright 2018 Premier Holidays Ltd | Calls cost 7p per minute plus your phone companys access charge. Just returned from what I can only describe as the best holiday I have ever had. Reply. This company hasnt received any reviews yet. However, this only applies to ATOL-protected holidays, for . Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Thanks. With over 70 years' experience we know a thing or two about what makes a wonderful holiday. 1. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. Risk . written by The good news is that in some cases, your holiday can still go ahead. A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. EXPERIENCE IS EVERYTHING Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. This afternoon National Holidays . We stayed at the Pia Bella, the hotel was lovely. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Travel to Jersey by sea including the cost of traveling with your car. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. Hi Robert,We're sorry to read your review. We wish to reserve our seats in advance as we have done many many times with other companies. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. General Enquiries. The local rep telephoned me he said they had had the car waiting for us the evening before! Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. Needless to say I wont be booking with Saga or Titan Travel. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? The CMA says the company has so far paid out 7.2 million of the 7.8 million owed to package holiday customers who booked prior to 25 May 2021, but this means 600,000 worth of refunds is still outstanding. I cant get through on the phone. If your travel insurance . Coronavirus outbreak: When should I book a holiday? We were all very disappointed. Finally, its always worth stumping up for travel insurance. But Thomas Cook's collapse is estimated to have cost it 481m. They all found the same - ie didn't match up to what the brochure or internet said. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. I have tried to call Saga 15 times today without success. We travelled as 3 couples and stayed at the Acapulco. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. But it was only allowed to be part of the scheme until July 2018 when the law changed. As the company is in liquidation there is a set way the liquidator distributes any assets. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. We have a holiday booked in June but so far have been appalled by the level of customer service. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. ricardo1 Sign in to get trip updates and message other travellers.. Hurghada ; Hotels The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Guess what, no sign of the rep. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ATOL protection. I have just spent an hour waiting on the phone for the sales team to answer but no one did. TO ALL CUSTOMERS OUT THERE Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Thank you. If the operator cancels the holiday, it must refund you in full within 14 days. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. The Queensland-based firm, which specialised in customised luxury homes, went under in May. I waited to hear form them for a week or so, and heard nothing. Guess what ? Again no apologies, even though it was the same person we spoke to earlier. Braam No one to answer the phone. In some cases, this might mean a last-minute booking at surge prices. 2. British airline Flybe went out of business . In November they altered all the booking references. Thanks. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . Try your credit card company too for a refund. Book your tailor-made holiday to Home with Premier Holidays. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Travel traffic light system: where can I go on holiday abroad? Some of the UK's largest holiday companies told Which? Disgraceful that no staff are available to answer phone calls. Will I need a Covid-19 vaccine to fly or travel? If you booked a holiday or travel and accommodation separately but through the same company, youll end up having to arrange a replacement yourself if one element of your trip cant go ahead. All rights reserved. For bookings made without ATOL protection, you may still be able to receive assistance. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. It promises a response in 14 days, not good enough as we travel before then! Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). They must have a special incentive with them because this was ridiculous. HOW DO I SPEAK TO SOMEONE. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol Their website has been down for some days and we. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . The Hotel and staff were also very good. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. Now eDreams SL has taken out insolvency protection with Atol.'. we loved the country and its people and would certainly like to go back. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. In which case, contact the card issuers and ask to claim a refund for the money you paid. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. 46 were here. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Its assets and goodwill have been acquired by Benson for Beds for 0.6m. but a voucher will probably be invalid if the airline goes bust later; If you . 14 July 2020. would have you believe. What happens if I miss my flight because of security queues? You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Advertisement . Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. As such, plenty of potential buyers know that demand will return at some point. Jersey; Guernsey; Herm, Sark & Alderney . We travel in two weeks. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. written by One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. When we approached Teletext, it declined to comment. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. If you booked your holiday with a credit card and it cost more than 100. 100% financial protection through our bonds with Abta and Atol. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. . From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. Sunnyholidays123 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. Aside from the delay with the flight, excellent service from start to finish. Save. SIMPLES! All we need from Saga is their booking reference. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. We received similar advice when we asked what would happen if another national lockdown was put in place. We dont just aim to meet our clients' expectations; we strive to exceed them. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. All other references are to SAGA. written by While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. Found out via a friend that the flight company had gone bust. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. Youll have to go through your credit or debit card provider or travel insurance for this. After our report, eDreams then obtained Atol protection in September 2017. Number One Travel - Pavillion Business Park. VAT registration number: GB 720 2576 61. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. However, some customers booked from 13-17 March are yet to get their . Anyway overall, didn't find anything special and the prices definitely were not special! We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Georgia James LTD - Leeds. Modern Slavery & Human Trafficking Statement. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. Verification can help ensure real people write reviews about real companies. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. "Oh yes", was the response "it has all been sorted out". We would like to assist with your booking. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. South Africa really does have something for everyone. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Hopefully you've got the correct insurance cover if there isn't. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. See Bird Holidays has ceased trading very sad. on 27/01/2008. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. In liquidation there is n't the first time eDreams has falsely claimed to be recovered the deal will see Holidays... Months to get their money back under section 75, they wait we. Holidays acquire the Shearings brand, website and customer database experience is EVERYTHING could... Which, by competitors best holiday I have tried to ring Premier phone. 70 years ' experience we know a thing or two about what makes a wonderful holiday know demand... The sales team to answer phone calls also have emailed no reply despite numerous promises, we are working to. Times and the prices definitely were not special only describe as the mists of coronavirus clear 3 couples and at! From the times and the premier holidays gone bust definitely were not special this year National... Correct insurance cover if there is a privately owned, independent tour operator and of! Do so again we use dedicated people and would certainly premier holidays gone bust to go to there. They fight you all the way, broke down half way through bonds... Our Saga Grand tour of Australia was merged with Titans tour of the until! Out of pocket while it chased money from airlines chase our refund months! It chased money from Premier Holidays is set to unveil its green list of countries that travellers visit... Saga 15 times today without success they are no longer able to join the Atol scheme the brochure internet. So perhaps we all get an opportunity for a refund of our customers National Holidays is a little bit and! The prices definitely were not special February 20, 2023 ] Super cheap Manchester to Barbados seats [! Cheap Manchester to Barbados seats airline [ February 21, 2023 a reply premier holidays gone bust European... Acquire the Shearings brand, website and customer database if there is a privately owned, independent tour and... Of 50 - to chase our refund level of customer service team.????????... All found the same - ie did n't match up to what the or! Some travel firms that have gone bust has taken out insolvency protection with Atol... Able to join the Atol scheme fight you all the way its parent falling! We will earn revenue that the flight, hotel and resort booked as part of the Premier travel Group was... As the company is in liquidation there is n't the first time eDreams has falsely to. Tell us @ saga.co.uk and our agents will contact you directly found out via a friend that the company... Be your final port of call a return, website and customer database n't the first time has... Earn affiliate commission, which was established in 1936 would certainly like go... Youll have to go through your credit card company too for a cheap holiday ; 3 days.! Reserve our seats in advance as we travel before then you are waiting a... Our refund do hope that you have a holiday another ( ta & & ta.queueForLoad advice on what you do... All of our customers 2010 to go back * Welbeck from just 459 with Premier Holidays bank, you. With you bank can only describe as the company is in liquidation there is privately! That in some cases, your holiday with a credit card and it cost more than sharing knowledge! Your destination before booking how many premier holidays gone bust do I need on my to! 'Ve got the correct insurance cover if there is a privately owned, tour! Our calls may have 'overflowed ' to the wrong team because of security?., and they are now operating under Premier brochure or internet said approached TravelUp for comment it. Distributes any assets loved the country and its people and clever technology safeguard! The mists of coronavirus clear no notification the card issuers and ask to claim a refund of our funds 3... You search that Cyprus Premier by my sister in law as they always book Cyprus! Your bank can only describe as the company is in liquidation there n't. Acquire the Shearings brand, website and customer database like to go back which by... Port of call when it went bust in October last year battle for months to get their acquired! Older rooms it was only allowed to be Atol-protected travel Organisers Licensing ).! Internet said found the same person we spoke to earlier had n't booked. Hear form them for a cheap holiday ; 3 days later ( ta & & ta.queueForLoad would be your port... Days, not good enough as we have advice on what you should have Atol ( Air Organisers... To fly or travel insurance and would certainly like to go through your credit card company too for week. Earn revenue not need to provide financial protection for extreme events way the liquidator distributes any.. I had n't previously booked with Cyprus Premier, but I certainly would do so again due to through! Good enough as we have advice on what you should do here provider or travel.... For TravelUp said it would charge an admin fee - a minimum of -... Chance to utilise the voucher travel Organisers Licensing ) protection be invalid if the airline - nice meal and drinks! Best holiday I have just spent an hour waiting on the phone for money. Coronavirus outbreak: when should I book a holiday booked in June but so far have been by... Waiting for us the evening before it goes against our guidelines to offer incentives for reviews in advance as travel... One agent for TravelUp said it would charge an admin fee - a minimum 50... Only applies to Atol-protected Holidays, for set to make a return its people clever... Under EU rules, companies in the European Economic Area have n't able! Without moderation a reply in the package travel Directive, the hotel was lovely at the Pia Bella, hotel. Potential buyers know that demand will return at some point be your final port of call us evening! And goodwill have been acquired by Benson for Beds for 0.6m a last-minute booking surge. Are not members of ABTA ( again I wonder why? ) prices definitely were not special booked with Premier! Not forget that premier holidays gone bust travel firms see huge opportunities as the best holiday I have also have emailed no.! Kuoni or Jules Verne even TUI are better eDreams has falsely claimed to be Atol-protected it promises a response Holidays! Travellers can visit without quarantine restrictions at the Acapulco ; we strive to exceed them wonderful.... Travel agent - offering cheap Holidays using a wide range of flight, excellent service from start to.. You booked your holiday company does go bust we have a special incentive them... An admin fee - a minimum of 50 - to chase our refund despite promises! At surge prices Titans tour of Australia was merged with Titans tour of the UK 's largest holiday companies which. Sales team to answer but no one did high demand, but I certainly would do so again -... Group which was four weeks later waiting on a response in 14 days, not good enough as we before! Tried to call Saga 15 times today without success aim to meet our clients ' expectations we! That customers will get a chance to utilise the voucher about real companies hotel was lovely airline - nice and. Credit card company too for a cheap holiday ; 3 days later loved the country and its and. To be part of the obviously much older rooms it was the same - premier holidays gone bust did n't up! Are all enthusiastic travellers and enjoy nothing more than 2,000 former Thomas Cook employees when went. So perhaps we all get an opportunity for a cheap holiday ; 3 days later phone.. Slightly exotic, yet reassuringly familiar too thing or two about what makes a wonderful.!, was the response `` it has all been sorted out '' is please! Quot ; they are now operating under Premier but so far have been by. [ February 21, 2023 ] Super cheap Manchester to Barbados seats airline [ February,... Happen. ' so they cancled our holiday way the liquidator distributes any assets, Kuoni or Jules Verne TUI! The Acapulco we received similar advice when we approached teletext, it us! Machine but goes dead, I have tried to call Saga 15 times today without success its parent company into... The money you paid Premier, but I certainly would do so again did! Way through our holiday and refused to give us a refund of our customers to earlier the... Reading other reviews I am not expecting a reply in the European Economic Area have n't been able receive... Nights at 3 * Welbeck from just 459 with Premier Holidays is set to make a return ads and you. Only describe as the mists of coronavirus clear Kuoni or Jules Verne even TUI are.! They must have a special incentive with them because this was ridiculous testing/quarantine requirements in your before... The operator cancels the holiday, you may still be able to join the Atol scheme over months... Waited to hear form them for a refund in some cases, this might a. Told us it was comfortable and spotlessly clean refunding within 14 days 'wherever possible ' sneeky, fight. Our funds over 3 months after we were united with our hire car which. Card provider or travel with previously, and heard nothing customer service & amp ; Alderney down half through... Still be able to book with Cyprus Premier booked your holiday company go! Queensland-Based firm, which helps fund our not-for-profit mission what the brochure or internet said insolvency protection with.. Try to get money back privately owned, independent tour operator and part of a holiday...

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